Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,239

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Loretta C.

I recommended

I never recommend any type of services to others because each situation is different. I DID recommend your insurance to other pet owners because of your wonderful customer service, explicit explanation of benefits (no surprises), and quick processing times. It is rare to actually count on a company to provide a quality product these days. Stay your course! Thank you.
5

out of 5

POSTED: | BY: Lenka B

I was amazed

My dog kept vomiting for over an hour. I contacted the 24/7 helpline and was advised to take him to the after hours emergency vet. They did x-rays and ended up giving him fluids and an anti-nausea injection. I filed my claim the next day and received a check in the mail in less than a week. I was amazed at how easy and efficient the process was - especially since I just recently started my policy. I did a lot of research before deciding on which pet insurance to get and I am so happy that I picked Pets Best. I have since referred a few friends and they have also had a great experience.
5

out of 5

POSTED: | BY: Annie L

Super quick and easy

The claim submission process was super quick and easy, which I really liked. I also appreciated the quick turn around for the claim processing.
5

out of 5

POSTED: | BY: Meredith J

Pleasantly surprised

I was pleasantly surprised after filing my first claim at how clear the claim process and explanation was. I appreciate the breakdown of what was/was not covered and the amount paid toward my deductible. Thank you!
5

out of 5

POSTED: | BY: James K

Simple and fast

Submitting the claim was simple and fast. I received my reimbursement before my credit card due date ! I am very pleased with my experience!

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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