Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,241

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Barbara P

Professional help

My claim was processed March 1, 2019 and the check was sent March 2, 2019. But as of today, March 11, 2019, I have not received my reimbursement check. I called your customer service and they were very professional and helpful. They said the check was sent out 3/2/19. Usually, you process and send the check promptly. But not this time. Your customer representative told me that I should call 3/21/19 if I have not yet received the check by then. I will follow up on 3/21/19. What happened this time around?
5

out of 5

POSTED: | BY: George B

Good communication

It was easy to file a claim, very short time for a decision, communications very good.
5

out of 5

POSTED: | BY: Salvador E

Good

good insurance
5

out of 5

POSTED: | BY: Tracey F

Thankful for Pets Best!

I am very thankful for Pets Best! The process sometimes takes a little longer than the estimated timeframe, but that is all. Very thankful for you all helping me take care of my little man !
5

out of 5

POSTED: | BY: Ken S

Really impressed

I was really impressed with your service and communication. I would recommend you company to anyone.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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