Pets Best | Pet Insurance Review

It was very easy to send the vets bill. I was notified immediately you had received it and payment was in my account very quickly.

Very satisfied. Thank you for helping me with my pet pulu cat.

I was very pleased with how quickly I received payment. This was quicker than my own medical insurance processing a claim. Very pleased with the Service provided by Pets Best so far.

Horrible company. Their policy clearly states that a pre-existing condition is one that occurred in the 12 months prior to the policy issuance. I purchased a policy for my Dog in February 2019. The only thing that happened in the 12 months prior was a ACL replacement (TPL). When he was younger he did have skin allergies, but they were controlled with immunotherapy prior to 2014. In May he had a mysterious skin infection. They denied $435 of his treatment and accepted $22 towards deductible and said it was pre-existing. They tried to tell me how they did accept some on the phone. This is hilarious. These guys are clowns. In no way is it pre-existing as he has not received any treatment for skin related issues since prior to 2014. I will be reporting these scam artists to the state insurance board. They are not to at all trustworthy.

Horrible company. Their policy clearly states that a pre-existing condition is one that occurred in the 12 months prior to the policy issuance. I purchased a policy for my Dog in February 2019. The only thing that happened in the 12 months prior was a ACL replacement (TPL). When he was younger he did have skin allergies, but they were controlled with immunotherapy prior to 2014. In May he had a mysterious skin infection. They denied $435 of his treatment and accepted $22 towards deductible and said it was pre-existing. They tried to tell me how they did accept some on the phone. This is hilarious. These guys are clowns. In no way is it pre-existing as he has not received any treatment for skin related issues since prior to 2014. I will be reporting these scam artists to the state insurance board. They are not to at all trustworthy. Update: In response to Pet's Best. It is clearly stated in your policy documents, which I have since forwarded on the the insurance board, "A. PRE-EXISTING CONDITIONS: In determining which Conditions are Pre-Existing, we look at the 18 months preceding the Policy Effective Date and exclude any Conditions that were Present during that period." Update 2: Actually the policy is not clear. I only typed the first paragraph because I do not have time to waste retyping the whole policy. And it was not a chronic condition. It was completely cured before the end of 2014 from immunotherapy. Besides the skin infection that he just had was not definitively linked to allergies. It is of unknown origin. Its great the responses Pets Worst is giving because it shows their true nature and how they will shaft you too.