Pets Best | Pet Insurance Review

Pets Best has been great insurance and reimbursed for my dogs medical issues. I have tried 3 companies and this has been my favorite. This dog likely would not still be with us without them.

My experience with PetBest’s claim process for my puppy Cola’s wellness care was disappointing. Despite having an Essential Wellness policy, my claim for a Vetco package, Pup Shield Pro, did not cover services like rabies and other vaccinations, fecal exams, and microchipping, which should have been covered. The package was a cost-effective choice that should have benefited both parties. Under the EssentialWellness Endorsement of my policy, I pay premiums with the expectation that preventative care for Cola is covered. What I am requesting is entirely within the reasonable expectations of my policy's provisions and a standard request that should have been easily addressed. Instead, it led to a tedious back-and-forth with PetBest and Vetco, which was frustrating and concerning for the handling of potential future claims. I urge PetBest to consider this as constructive feedback for improving their customer service and claim process, reflecting the integrity and reliability policyholders expect. I just joined Pet Best on March 14 2024, a week later, I’m in the process of find a new pet insurance company. So if anyone has a recommendation, please let me know.

I purchased this insurance for Luna as soon as I got her home from the breeder. The entire process was very simple and I loved that I could pick a plan to fit my needs for Luna. It’s been a year now and I’ve sent in several claims and they were very quick to respond and direct deposit is the way to go. Highly recommend PETS BEST thank you for helping me keep Luna healthy

What made my experience great was that I didn't have to do much. I went to your website, chose my options from drop down menus, and uploaded the invoice from my vet. I thought it was going to be months before I heard back, but it was just a few days.

I was disappointed that my deductible was taken twice on the same claim. The reason said was that the blood work for the surgery missed the yearly deadline by two weeks. I wasn't aware of the deadline. So out of a claim of over $1100.00 only $200 was paid. I understand about the dental cleaning while the tooth was being extracted wasn't covered. Still felt that the insurance wasn't worth having.