Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,254

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Janice B

Nice and helpful

When I scanned over my claim I ended up sending over several instead of just one form. I had several claims which included both dogs. Alex was great couldn't ask for anyone to be any nicer or more helpful.
5

out of 5

POSTED: | BY: Gina B

Pets Best ROCKS!!

Pets Best ROCKS!! Thank the sweet lord I found a company like yours. You guys really take care of my Riggs
5

out of 5

POSTED: | BY: Barbara O

I recommend Pets Best

I have been with Pets Best since 2009 when I first insured my cats Maxwell and Gracie with them. They have both crossed over the Rainbow Bridge and now my Siamese Valerie May has a policy. She was rescued from a kill shelter by Fur kids, the no-kill, no-cage shelter I volunteer at. She wouldn't eat for 6 days and was about to be euthanized when Fur kids stepped in and immediately took her to a veterinarian. Dr. Evans took a blood panel screening, gave her fluids and pronounced her healthy. Valerie went home with a foster and I eventually adopted her. She is the sweetest, most gentle of souls and I cannot imagine how anyone could abandon her - especially to animal control. Unfortunately, she has had major dental problems and Pets Best has paid half of that. They have also just reimbursed me for 90% of vet. expenses due to excessive vomiting (gastroenteritis and a food allergy to chicken was diagnosed). The company now pays 90% of insured expenses and there is no cap on what they pay annually. I don't understand people who don't have insurance for their pets. I do recommend Pets Best to adopters who come to Fur kids. So if you get people buying insurance from Georgia a lot of them did so on my recommendation.
5

out of 5

POSTED: | BY: Kim

Professional service

My pet was euthanized after she was found to have a very severe form of cancer. They were quick and professional and as always I will continue to use them for my other pet and recommend to everyone.
5

out of 5

POSTED: | BY: John P

Like clockwork

I contacted your office prior to the surgery on Maxi and received excellent advice. I informed the Vet of the insurance and possible interaction with them after surgery. After surgery I filed with vet bill and in a very short time I received reimbursement. Like clockwork and as promised.

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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