Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,685

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Adrian Romero

Well worth it, been with PBI for 8 yrs.

PBI has helped my 4 legged kids numerous times. They gave me piece of mind during difficult times. They gave me more years to spend with my kids. If your reading this, it’s well worth it. Do it now because when the time comes when you need it it’ll be to late.
5

out of 5

POSTED: | BY: Joanne Melillo

Pets Best is awesome!

I had to submit a claim for my dog that suffered a torn cruciate ligament. Filing the claim with Pets Best couldn't have been easier and they processed my claim so promptly. When I called with questions the customer service reps were knowledgeable and very nice. I would recommend Pets Best Insurance to anyone who loves their pets!
5

out of 5

POSTED: | BY: Sonia Dudziak

best pet insurance i ever had

I am amazed how quick and fair Best Pet Insurance is. I have been telling my neighbors who have pets how I am so happy with my choice of pet insurance. Now owning a dog is not expensive to own thanks to this insurance company.
5

out of 5

POSTED: | BY: Mercy

Amazing!!!

After reading mixed reviews on this policy, I was nervous about the insurance not paying for my puppy injured leg. But I read the policy and I had hope they would. And as expected, they paid it all after my deductible and it was fast process. I don’t know why the negative reviews. The customer service are super amazing and they actually care and the process is super easy and fast. Just read the policy to know what you are covered before writing a negative review. I would continue with Pets Best. Thank you thank you thank you!!!
5

out of 5

POSTED: | BY: Alexis

Easy to submit claims and very happy with reimbursements

Very happy with pets best customer service and claims process.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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