Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,821

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Lori

As good as it gets

Wonderful client services, knowledgeable client service people. The only snafu was I didn't know there was a set amount for a wellness check and by buying Heartguard, this exceeded the maximum. Would have been nice to know what the max amount was-have it posted on the site.
5

out of 5

POSTED: | BY: Marilyn W

Accurate answers

It was close to a week after I got an explanation of benefits and I still had no check. Ashley assured me it was in the mail. It came the next day.
5

out of 5

POSTED: | BY: Daniela shaw

Amazing loving company

Pets Best was the best option for our family. It was super easy to use the app to submit claims and they were very quick to process the claims. When our dog passed they even sent us a card and the staff signed it! I wouldn’t go with any other company. Love them, worth every penny.
5

out of 5

POSTED: | BY: Carlee

Highly recommended!

Unfortunately my puppy needed urgent back surgery, followed by multiple complications. Pets best insurance was a lifesaver, and they literally were the easiest to work with, the process was very simple and I am grateful I had the insurance! They truly save my puppy!! I highly recommend this company!
5

out of 5

POSTED: | BY: Kelly Cooke

Upfront about coverage, no hidden fees, quick processing

Let insurance is a wise decision. Saves money and eases decision making when faced with an illness or injury.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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