5
out of 5
POSTED: | BY: Mark C
Pets Best is the BEST!
Pets Best is the BEST!
4.3
out of 5
Number of reviews 13,129
Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.
Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5
out of 5
POSTED: | BY: Daphne T
l was grateful to Pets Best
My dog ingested raisins, and after a call to the Poison Control, we determined she needed to go to the emergency vet and have vomiting induced. l was grateful to Pets Best for making a very stressful time easier.
5
out of 5
POSTED: | BY: Carla S
Better than paying full price
Cody needed his Heartgard and Nexgard for the year, I have the plan where Pets Best pays for a portion of the cost of meds. I was able to get back almost 1/2 of dollar amount it cost me. Better than paying full price. Thanks Pets Best!!
4
out of 5
POSTED: | BY: Lisa M
Fairly quick with no problems
In the past it has been fairly quick with no problems. This last claim I forgot I even submitted it until I got this survey in the mail. Got an email awhile ago that there was a delay because of a high volume of claims. Still waiting on a decision.
1
out of 5
POSTED: | BY: Natalie
CRAPPY SERVICE
This is a HORRIBLE company. I signed up for them early on May 9 because my dog's previous insurance associated with her vet's office was too expensive. Of course, the moment this previous policy expired, something cut her paw while on a walk. She had to be taken to the vet the same day that I signed up for her new insurance policy with Pets Best. I had no idea if I would be needing them or not, but I was hoping that no matter what she would be covered that day. I got my bill at the end of the day and told my vet about the new policy and they gave me the documents to submit for a reimbursement. I filed a claim and TWO MONTHS LATER, I am still getting the runaround. I emailed the company and they rather rudely said that my policy didn't actually take effect until THREE DAYS after May 9. So I said that was not transparent of them and they condescendingly explained to me "how insurance works" and said some policies don't take effect that day. Being a grown ass woman, I told them I understood that and that I was simply telling them that that isn't transparent because if that was in the front facing message or the main message given to me the day I signed up, I would have canceled it. I'm canceling my policy just for the sheer fact that the person emailing is rude. Go anywhere else, I know I am.
Monthly Cost
$6 and up, depending on your chosen plan.
Coverage
Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible.
Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).
Two optional Wellness plans to cover routine care.
24/7 Pet Helpline, powered by whiskerDocs is included on all policies.
The pay-out amount is based on your actual vet bill.
Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method.
Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.
Payout Limits
$5000 -Unlimited annual limit, depending on your chosen plan.
Unlimited lifetime limits.
Deductible
$50 – $1,000 annually.
Age Limits
Pet must be at least 7 weeks old to enroll.
Pets Best does not restrict coverage or availability for older pets.
Waiting Period
A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.
Exclusions
Pre-existing conditions are not covered.
Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005.
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.