Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,255

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Megan S

Answered quickly

Amethyst answered quickly and introduced herself before asking my name. She answered my question easily and seemed very knowledgeable. It was my first experience calling Pets Best and I was very pleased with the customer service.
5

out of 5

POSTED: | BY: Kelly I

Easy process

I downloaded the app on my phone and was able to take a photo of the invoice, then chose "submit" and no further action was needed. This is the first claim that I made with pets best and was pleased at how easy the process was!
1

out of 5

POSTED: | BY: Robert Curry

Accident claim denied

Don't waste your money! Our Golden slipped on the ice this winter tore her ACC or ACL claim denied nothing covered
5

out of 5

POSTED: | BY: Shawn T

Easy decision

Leeloo had a mysterious mass on her hind leg. The biopsy was inconclusive, but we decided to remove it as soon as possible rather than wait until it turned into something ugly. If we didn't have insurance, the decision would've been a lot harder.
5

out of 5

POSTED: | BY: Karen H

Easy claims

Paperwork is easy, nice to receive notification of receipt of claim, claim is processed and reimbursement received within a reasonable length of time. Your completed form is easy to understand.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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