Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,839

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Page W

This was easy

Boy this was easy. Angie's monthly Heartworm Flea and Tick meds. Took me maybe 3 minutes to sign in to your app, take picture of the bill, submit it, and then you directly deposited into my checking account within 2 days. Perfect!! I am very happy with Pets Best!
5

out of 5

POSTED: | BY: Roberta M

Simple

It was all simple
1

out of 5

POSTED: | BY: Jen Ortman

Difficult and Complicated Process- not what was advertised. Would never recommend.

It took more than three weeks for my claim to be reviewed due to "unusually high volume". I supplied all requested records and the company requested more. The entire process was not efficient, but was complicated and frustrating. Regardless of my claim being denied, I found customer service inadequate and the delays extensive.
5

out of 5

POSTED: | BY: Susan M

Pleased with Pets Best

Very pleased with your company. We used Petplan for our late dog and it was a nightmare dealing with them. Extremely difficult to file a claim. After all we paid them over the years, when our dog got sick at 13, they were awful! I can't believe how easy your company makes it to file claims and how quickly you pay!
5

out of 5

POSTED: | BY: Loretta M

Results in a few days

I find the claims process to be very fast and easy. My claim was processed very quickly and I was notified of the result in a few days.
Please leave a review

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
Provider website

Get a quote today

Leave a review