Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,260

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Andrew B

You rock!

All I can say is " you guys rock!"
5

out of 5

POSTED: | BY: Barbara L

Pet's Best Insurance Really Is

My two 12 year-old Maine Coon cats have been covered by Pet's Best Insurance since they were young. Over the years, Pet's Best has done an excellent job, and I have known that my boys will always get the care they need, because Pet's Best has our backs. One of my cats developed Acromegaly, a rare tumor of the pituitary gland, which has resulted in an enlarged heart and diabetes. He also has colon cancer. As you can imagine, this has all been a bit overwhelming, but Pet's Best has helped me to get him the best care possible, and I will be forever grateful.
5

out of 5

POSTED: | BY: Sherry

This is the first pet policy I have had…

This is the first pet policy I have had and I am very pleased with the service. My dog has never had any health issues and the only vet visits were for check ups and boosters. I purchased the policy for the "just in case" emergency situations. About 30 days after the policy was purchased he showed signs of a hip injury. I took him to the vet, submitted the claim, the response time was quick, the customer service was amazing. My dog is fine, but the piece of mind I had knowing if there was a serious issue Pets Best would be there to help. I would recommend this policy to all pet owners.
1

out of 5

POSTED: | BY: Joshua Schmidt

Ridiculous premium increases

I began using Pets Best in 2009 when I rescued my dog in anticipation of increasing medical needs as she aged. She was 3 years old at the time and Pets Best premiums and coverage seemed reasonable. In her lifetime, I've made a total of 7 claims. 2 were denied and 4 were made this February as my aging dog has had several cancerous tumors. Nonetheless, Pets Best' premiums have steadily increased over the past few years; over $200 per month in 2017, to over $400 in 2018. I continued to pay because my dog's medical needs were increasing but this month I received a notice that they would increase again to over $600. All told Pets Best has paid out less than $5,000 in my dog's lifetime and at this point, when she most needs coverage, it's unaffordable. Total Scam!
5

out of 5

POSTED: | BY: Ann

Such reasonable pricing for good…couldn’t be happier

Such reasonable pricing for good coverage, mine includes acupuncture and chiro. Very nice and professional folks over the phone, prompt response and reimbursements.

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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