Pets Best | Pet Insurance Review

Out of all the pet insurance policies I’ve had, this is by far the worst one. Processing time will always be 2-4 weeks. Out of 10 claims I’ve submitted, 5 have been delayed. All of which were claims over 100$. They have payment processing issues where if you’re signed up for ACH and that fails, well you’re getting a check in the mail. They don’t attempt a redeposit even though it’s their own system issues. I feel like most of these reviews are fake. They’ve continuously made it harder and more difficult to process your claims. My documentation was always fine at first then i started getting kick back on the same documents because their requirements changed and no one notified me of this update. I’ve been with this company for over 2 years now and im just not satisfied with how they handle and process claims.

We pay (now) about $90/month plus WellCare. It bothers me that we bring our dog for a yearly check-up with required vaccines/shots and none of those weee covered. So would like to know why we should have WellCare??? A $383 vet bill and Pets best only paid out $155. Very disappointed.

Their service is automated annoyance. I have two dogs and they get services from the vet on the same invoice. So when I submit an invoice I put in the comments this service is for this dog . . . Spelling it out for them. Every single time they kick back one because they say the invoice was it provided for this animal. Between that and the time it takes to get reimbursed and the cost of the insurance overall it's like the world's worst necessary evil. So over pet insurance but need it just in case.

I had several dogs and always buy insurance. Pets Best is worst one. It;s takes them forever handle the claims and they reject without valid reason. No wonder so many people complaint to BBB. I purchased insurance for 3 Year dog on 9/26 and on October 3 she got ear infection. Claim was denied as preexisting condition. Another claims in 2024 also denied because of the same reason. I will report their practice to BBB

Their follow up communication is great and you always know where you are in the process.