Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,328

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

POSTED: | BY: Brenna Wade

Don’t waste your money

Don’t waste your money. I got the insurance for my puppy with the essentials coverage to cover the cost of shots or accidents. So far I have spent $58 bucks a month for nothing. They literally only covered the first couple shots and that was it. Looking back I should have signed up for Banfield. My friend got for her puppy and they covered ALL of her dog’s shots. Petsbest is a money hungry insurance company. Did not save me any money just took it.
5

out of 5

POSTED: | BY: Jennifer King

App makes claims submissions very easy

App makes claims submissions very easy. Very quick response time and reimbursement.
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5

out of 5

POSTED: | BY: Nancy L

Overly satisfied

I took my dog to vet for annual check up and maintenance. I'm overly satisfied with my insurance and their customer service. I entered 1 negative review and that is because I hit the wrong thing by accident. There is no back button to change it. I'm saddened to leave anything negative on my survey because I feel this company is EXCELLENT!
5

out of 5

POSTED: | BY: James C

Couldn't be easier

The claim process for Pets Best couldn't be easier. I called customer service about a claim years ago, I was questioning coverage and if I should submit it. The rep told me just simply to enter every visit to the vet and they will determine reimbursement for me. That's what I have done and it has saved me thousands. I couldn't be more pleased.
5

out of 5

POSTED: | BY: Ashley P

Service was great

It was great to get an update by email that my claim was in the process of being completed but it may be a few days longer than expected. I was really happy with the service of this pet insurance after having pet insurance with two other providers. Service was great and process time is very quick!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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