Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,328

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Debra Chance

Easiest process ever!

Great insurance and super easy process to be reimbursed. My invoice for Rex was mixed with other pets. I was concerned there would be confusion. There was not!
5

out of 5

POSTED: | BY: Shirley H

Pleased

I have been very pleased with Pets best. I have never had to wait for their response and always paid in a timely manner. I HIGHLY RECOMMEND PETSBEST!!
5

out of 5

POSTED: | BY: Kathleen D

Did the right thing

My dog was diagnosed w Addison's disease last year n they were extremely supportive n understanding thru the process and really did the right thing throughout. The only complaint I have is how much (about 30%) they raised my premium from last year to this year. Their website claims average premium is about $40-$60 and mine is above that and my dog is only 7.
5

out of 5

POSTED: | BY: David P

Long wait time

I think the wait was too long. I understand people get busy. The problem is people that bit this insurance are doing so because they want extra protection for their pets and finances. They shouldn't have to Wait 10 days
5

out of 5

POSTED: | BY: Amanda

I was kept in the loop!

It was taking longer than usual to process my claim, but I was promptly notified when they realized it was going to take longer than expected. Once my claim was processed I got a detailed list of what was covered, the amount that was/wasn’t covered, AND why things were not covered if they weren’t. I love that I had already gotten answers to questions I knew I’d have.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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