Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,839

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
3

out of 5

POSTED: | BY: Anne H

Recent claims processed as expected

The 2 recent claims were processed as expected. However, a previous claim was denied. I appealed the claim, but it was still denied. I don't agree with the decision. I am unsure if I will renew with Pets Best. I am looking at other options. I received my renewal, and I will make my decision before the due date.
5

out of 5

POSTED: | BY: Mary A

I love it

I love how easy and how quickly they process the claim
4

out of 5

POSTED: | BY: Nancy D

Quick and efficient

Ok was very pleased about how quickly and efficient the claims process was with Pets Best. Also everyone I spoke with on the phone was very kind and helpful.
5

out of 5

POSTED: | BY: Carol M

Very thankful for Pets Best

Our Cavalier was just diagnosed with MVD and had to be screened by a cardiologist. That initial consultation is so expensive. Thanks to Pets Best, most of the consultation was covered and my sweet pup is getting the care she needs! I'm very thankful for Pets Best!
1

out of 5

POSTED: | BY: Shanker Shrestha

Not Happy

I have switched to PetsBest 6 month ago. My dog was insured since she was 2 years old. Previous company was fine but they are going to raise monthly premium and decided to change company. Unfortunately my dog having allergies and took to veterinary and spent around $500 for 2 visit. I did filed claim on time and got $0. They absolutely horrible company. They simply doesn't want to pay. I shouldn't change the company. I am regretting now.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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