Pets Best | Pet Insurance Review

Fast reimbursement and EXCELLENT customer service! Pets Best is the best!

You have been great with everything

I can’t say enough positive things about Petsbest insurance. Buying their insurance was one of the best decisions I’ve ever made. My 10 year old golden became incredibly sick very suddenly a few weeks ago. We had to rush him to an emergency vet clinic where he was hospitalized with a grim prognosis. Because we had insurance, we were able to make all of our decisions regarding his care based on the doctor’s recommendations as opposed to cutting off his treatment prematurely due to cost concerns (we had purchased the most expensive policy with no maximum, since, in my experience, any maximum is quickly eclipsed by one serious health problem). I truly credit the vets and Petsbest with saving his life. We were able to get him the absolute best care that exists. Our boy defied the odds and was able to come home from the hospital after four days and he was able to play in the snow, spend 24/7 being a pampered spoiled dog and torment his younger brother. This was my first experience with pet insurance. When I went to submit the claims, I was a bit apprehensive. As any pet owner knows, the second you have to take a beloved pet to the hospital, huge bills pile up very quickly. I didn’t think there was any way we would be able to get our money quickly or without a hassle given how expensive these bills were (thousands of dollars). I guess I was used to dealing with human health insurance companies. Shame on me. I submitted the itemized invoices from the hospital stays as soon as I received them and within a week, Petsbest had approved the invoices and deposited the money in my account. They were so nice and hassle free and helped me save my dog. I will be using them for all of my current pets and all of my future pets. I also will be telling every pet owner I know to sign up. It’s 100% worth it and can truly save the life of your animal. That's priceless.

I've never had any problems with getting something back for the vet expense so I'm quite satisfied.

Pet’s Best is more like Pets worst! They declined our claim after over a month of asking us for back up files. We took our dog to emergency 1 time in her life last month and she was diagnosed with Bronchitis which is fluid in her lungs. She was give medicine and she is now fine. They denied this claim based on ya taking our dog a few years ago to her vet for reverse sneezing. We appealed the claim with the Dr’s help and a letter saying these issues are un related and still nothing! We are canceling this policy and Visa is filing fraud against this based on our evidence they refused to do there part in our contract. She has no preexisting water in her lungs hence pets best failed us in contract. We felt the over 40 day process here and lack of communication to be terrible. We have another person canceling there policy too now. They were also denied an ER visit for no reason. They don’t care about pets. Only money!!