Pets Best | Pet Insurance Review

PetsBest has always been very responsive to my claims. I have been with the company since its inception and would like to remain with you. I am, however, concerned with your joining with Synchrony Bank and the possibility of rising prices connected with this merger.

The person I talked to was helpful and friendly.

Placed a claim for 1 of my 5 covered dogs on 2/11/19. Received an email that vet records were needed. Called to let them know that VCA was an ER vet, and couldn't provide records. Weeks later, received a call that they still needed records, and the claim would be closed if the vet didn't provide them. Called again and told them that they would have to call my regular vet, not ER vet. After yet another week of silence, followed up again, and heard that they didn't have a chance to follow up. I called my vet and had them send the records myself. I didn't hear anything for 2 more weeks, and called again asking for the claim to be escalated and processed. Was told again that they were "behind". I asked for claim to be escalated immediately and processed, and was told I'd hear on the following Monday since the claim hadn't been processed, escalated, and no supervisor was available. On Tuesday I called demanding to speak to a supervisor, and threatened to cancel all 5 of my pet's policies. By this time, I have paid $500 deductibles on 3 of my 5 pets in addition to paying all of my premiums on time, but could NOT get them to process a claim. I finally received notice that my claim had been processed and my check should arrive in 5-7 days. Today is day 8, and no check. Since I've already met 3 of my dog's deductibles, and feel like it would be ridiculous to leave now, as I would have to meet the deductible at another company yet this year. Will cancel all policies at the end of the year and go to Trupanion, who I've heard great reviews about. (Oh-and I sure did get notice quickly on the other dog's claims when the deductible hadn't been met yet, so there would be no payment rendered!) SUPER QUICK TO SAY NO, BUT UNACCEPTABLY SLOW WHEN A REIMBURSEMENT IS DUE. Promise of payment in 5-7 days is a lie.

Pet’s Best has been wonderful to work with over these past couple of months. Our English Bulldog came down with a succession of illnesses and Pet’s Best has been there for us throughout.

All of my claims have been processed quickly and paid out fairly. Submitting claims online is super easy and convenient, and I love that they do direct deposit into my bank account.