Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 13,477

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

POSTED: | BY: Mary Joyce Boltas-Merk

Horrible pets insurance company!!!

Don’t ever get involved with this company!!! I canceled my policy 2 months after paying. For 6 months coverage . I canceled by email and 4 phone calls and it’s already been 7 days and I still don’t have my credit 😡😡This Petsbest insurance company will lie right to you. I can’t trust this company. I had to make my 5th call to my bank for them to DISPUTE this and took up a lot of my time. Very aggravating!!!! Don’t trust them!!!!
5

out of 5

POSTED: | BY: Rosanna F

Easy process. Quick refund.

Glad I went with Pets Best! Once the process is easy & the money gets direct deposited into my account within a week. Definitely recommend
5

out of 5

POSTED: | BY: Elizabeth C

Very clear

Purchasing Pets Best insurance for Olivia was the right decision. I appreciate the coverage for her and the peace of mind it provides. The price is reasonable, the processes are very simple to submit claims and all the information is very clearly provided.
5

out of 5

POSTED: | BY: David L

A policy that does what it says !!

We have a 11lb. Chihuahua that jumped from my van window while I was thankfully parked and also had previously purchased a Pets Best policy. She wanted to be with me so she didn't think anything about an obstacle standing in her way. The 1st day we saw no ramifications but the 2nd day she was "Stove up". So we searched until we found a great DVM Stephanie Simonson that also does chiropractic work on large and small animals. She has really helped our little 3yr old "Fur Baby". It has been a tremendous blessing having this insurance and I would HIGHLY recommend it to anyone that has a pet and doesn't want to pay the full bill that the vet gives you !!
5

out of 5

POSTED: | BY: Lisa L

Easy and fast

The process was easy, emails for prompt and clear to understand, refund took only about 1 week. Excellent service and medical coverage for our dog.

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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