Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,821

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Jennifer D

Pest Best has been amazing

Pets Best has been amazing to my fur baby family. Friendly, very helpful staff both on the phone and by email. thank you so much! I will be adding a new fur baby to our plan in August!
4

out of 5

POSTED: | BY: Justin M

Easy process

Easy process, but wish deductible wasn't so high
5

out of 5

POSTED: | BY: Alison D

Never feel like I'm a number

The customer service is always great, I really appreciate how kind and caring the reps are. I never feel like I'm just a number. Thank you for helping care for my babies!
5

out of 5

POSTED: | BY: Angela K

VERY glad that we enrolled

We are VERY glad that we enrolled in the Pets Best insurance plan. Unfortunately our dog has health issues and Pets Best has stood behind us for years. We only wish we had done it sooner. My advice to anyone considering pet insurance is to definitely get it, make sure you do it ASAP and I recommend Pets Best.
5

out of 5

POSTED: | BY: Phyllis C

Never a bad experience

The usual claim experience. I was kept informed along the way via email (my choice) and received an update when it was complete. I have never had a bad experience with Pets Best.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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