Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,821

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Lori Neumann

Pets Best staff are caring…

Pets Best staff are caring representatives who are helpful and compassionate. Pets Best has been there in my time of need when my dog needed lifesaving surgery. I tell all my friends who are considering pet insurance to check out Pets Best.
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5

out of 5

POSTED: | BY: E Schrahe

Everything is Great

While I’m coming up on my 1yr Anniversary from signing up and up till now everything has been great! I only did just meet my deductible 2months ago, and both reimbursements have gone very smoothly and quick. I tell people all the time that I am very happy with u guys
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5

out of 5

POSTED: | BY: Sue

Pets Best Pet Health Insurance

Pets Best Pet Health Insurance has been great for as long as I have been with them. They are mostly very quick in getting the claims handled, and if not able to process for whatever reason, they let you know right away so you are aware! Never had any issues with them in any way. Always thorough explanations and a good understanding of what is happening. I think I have been with them for over 10 years and have always been completely satisfied with their service.
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5

out of 5

POSTED: | BY: Steven Beal

Easy to use website and mobile app

Easy to use website and mobile app, proper amount paid without question and in a timely manner.
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5

out of 5

POSTED: | BY: Allison

Quick responsiveness

They are quick to respond and quick to resolve claims. I started using them 7 years ago, then stopped because I honestly thought my dog doesn't really need this. Sure enough, she got super sick 6 months later and after a $5,000 vet bill, I regretted leaving. However, when I got my second dog, I immediately put her on this plan and will not ever take her off. I've heard about other pet insurance companies through friends - I feel this one is THE BEST!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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