5
out of 5
POSTED: | BY: Lisa Ira
Easy to use, efficient claim service
Easy to use, turnaround for claims is fast
Read more on Trustpilot
4.3
out of 5
Number of reviews 12,821
Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.
Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5
out of 5
POSTED: | BY: Pamela Evans
They are awesome
They are awesome. Always answer my questions. Never had a problem with my claims.
5
out of 5
POSTED: | BY: Jolene Greulich
Pets Best has excellent pet insurance
Pets Best has excellent pet insurance. I have a dog that has chronic illnesses and I am very pleased with the insurance coverage. The claims are processed within 10 days of submission and direct deposit works well for me. The customer care representatives are
Professional, caring people.
5
out of 5
POSTED: | BY: Pet Mom
This was the first time we have ever needed the service.
This was the first time we have ever needed to use health insurance for our cats. We had an emergency visit to the vet as one of our cats ate some string out of the garbage and it tied up his intestines. Having insurance saved his life, we could not afford the surgery without it. The whole process was simple and fast. When I had questions and called, they were nice and helpful. We have since got a new garbage can with a lid that he can't open.
4
out of 5
POSTED: | BY: Laurie Andreson
Great insurance and customer service
Great insurance and customer service. My only complaint and the reason I gave 4 stars instead of five is because they don't cover homeopathic treatments. They do cover unlimited acupuncture however.
Monthly Cost
$6 and up, depending on your chosen plan.
Coverage
Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible.
Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).
Two optional Wellness plans to cover routine care.
24/7 Pet Helpline, powered by whiskerDocs is included on all policies.
The pay-out amount is based on your actual vet bill.
Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method.
Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.
Payout Limits
$5000 -Unlimited annual limit, depending on your chosen plan.
Unlimited lifetime limits.
Deductible
$50 – $1,000 annually.
Age Limits
Pet must be at least 7 weeks old to enroll.
Pets Best does not restrict coverage or availability for older pets.
Waiting Period
A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.
Exclusions
Pre-existing conditions are not covered.
Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005.
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.