5
out of 5
POSTED: | BY: Susan L
Answered my questions
April was awesome. She was able to answer all of my questions.
4.3
out of 5
Number of reviews 13,129
Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.
Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5
out of 5
POSTED: | BY: Amber
Fast, efficient, available, & helpful
I love this company! My 3 year old had a tear in her ligament & had to have surgery. I got a pre-authorization from Pets Best before we moved forward with the surgery. After the surgery was done we got reimbursed quickly. On top of that, she randomly threw up & I called our ER vet to see what to do & they just said to watch her. I decided to call WhiskerDocs which is paid for through my Pets Best premium & the vet on call gave us so much helpful info. She explained because we were putting her pain killers in sausage, the grease from it has slowed down her digestion & we needed to reset her gut. She also recommended other ways to give her her medicine. It all worked! She’s doing so much better. I call WhiskerDocs a lot & they’re always so helpful. It’s definitely worth the premium we pay, we’ve saved
so much money on vet bills & we’re also more educated on our pets health. :-)
1
out of 5
POSTED: | BY: Emanuel Vainer
Terrible customer service, Terrible Claim process
Terrible customer service. I purchased insurance in February , in August I had to take the dog to the doctor and this insurance company is not processing a claim . This insurance company is a scam. Please be aware!!!
The dog got sick on Saturday and I took him to the nearest vet hospital that was open. Insurance send a request for the dog medical records to the doctor that doesn't have it. I spoke on the phone for hours and was told that I can't submit medical records by myself.
This company is just taking money from the people. When I asked for the full premium refund since they are not paying the claim they refused to refund my money. Unbelievable !!!
1
out of 5
POSTED: | BY: Alexandra Vainer
Terrible customer service
Terrible customer service. I purchased insurance in February , in August I had to take the dog to the doctor and this insurance company is not processing a claim . This insurance company is a scam. Please be aware!!!
The dog got sick on Saturday and I took him to the nearest vet hospital that was open. Insurance send a request for the dog medical records to the doctor that doesn't have it. I spoke on the phone for hours and was told that I can't submit medical records by myself.
This company is just taking money from the people. When I asked for the full premium refund since they are not paying the claim they refused to refund my money. Unbelievable !!!
5
out of 5
POSTED: | BY: Terry B
Better than people insurance
Better service than my own health insurance
Monthly Cost
$6 and up, depending on your chosen plan.
Coverage
Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible.
Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).
Two optional Wellness plans to cover routine care.
24/7 Pet Helpline, powered by whiskerDocs is included on all policies.
The pay-out amount is based on your actual vet bill.
Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method.
Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.
Payout Limits
$5000 -Unlimited annual limit, depending on your chosen plan.
Unlimited lifetime limits.
Deductible
$50 – $1,000 annually.
Age Limits
Pet must be at least 7 weeks old to enroll.
Pets Best does not restrict coverage or availability for older pets.
Waiting Period
A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.
Exclusions
Pre-existing conditions are not covered.
Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005.
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.