Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,839

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
4

out of 5

POSTED: | BY: Jocelin M

One issue with my claim

One issue with my claim for Leo is that it was delayed because you needed proof of payment instead of just the itemized bill. Makes sense, however the same partial documentation was used for my other cat's claim (went to the vet together) and there was no pushback or request for additional proof of payment and the claim was fulfilled. How does that make sense?? Please be consistent on your requests.
5

out of 5

POSTED: | BY: Tracy Z

Very easy process

Very easy process to submit the claim and reimbursement sent fast!
5

out of 5

POSTED: | BY: Grace G

Very happy

Submitting a claim is easy, the process is relatively quick and their explanations are helpful. I'm very happy with their service and processing of claims. I also appreciate the direct deposit for any reimbursements.
5

out of 5

POSTED: | BY: Mahsa K

I've been recommending

This is actually in regards to multiple claims I filed while for my dog Teddy. Every single claim was processed in a timely manner from the day he was diagnosed about 2 months ago until the day we had to say goodbye to him. You guys covered the cost of his surgery, chemo therapy, acupuncture to help with chemo side effects and I couldn't be more grateful. I've been recommending your company to all of my friends and colleagues. A big thank you to all of you at Pets Best.
5

out of 5

POSTED: | BY: Kim T

I am pleased with the service

I am pleased with the service I receive from Pets Best.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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