5
out of 5
POSTED: | BY: Athena A
The best
I can only say Pets Best is the Best
4.3
out of 5
Number of reviews 13,129
Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.
Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5
out of 5
POSTED: | BY: Tamara F
Pleased with service
The mobile app made it very quick and easy to upload the invoice and receipts to file the claim. Very fast response from Pets Best throughout the process. I am extremely pleased with the service and professionalism of the customer service.
5
out of 5
POSTED: | BY: Scott G
Communicative
Your online portal makes it very easy to upload a claim. You send an email that it's received. You send an email apologizing when it takes longer than normal to process. You send an email when the claim is completed. Even when denied, the explanation in the PDF is easy to understand. You are WAY better than Embrace and I keep telling them that. We had to move two pets from Pets Best because their premiums skyrocketed from 2018 to 2019.
5
out of 5
POSTED: | BY: Christina W
Everything was easy
Everything was easy I just wish the refund was quicker, it used to be but the last few claims took around 11-12 for the money to show up in my bank.
5
out of 5
POSTED: | BY: Christina M
Positive experiences
We have had positive experiences with Pets Best since day 1. We are SO thankful that they are covering our sweet girls breathing treatment medication, which is over $400 with no questions asked. This is a chronic issue for our dog, which means it will be lifelong and the reassurance we get that Pets Best is covering 90% of the out of pocket cost for us makes it easier to continue buying her medication.
Monthly Cost
$6 and up, depending on your chosen plan.
Coverage
Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible.
Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).
Two optional Wellness plans to cover routine care.
24/7 Pet Helpline, powered by whiskerDocs is included on all policies.
The pay-out amount is based on your actual vet bill.
Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method.
Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.
Payout Limits
$5000 -Unlimited annual limit, depending on your chosen plan.
Unlimited lifetime limits.
Deductible
$50 – $1,000 annually.
Age Limits
Pet must be at least 7 weeks old to enroll.
Pets Best does not restrict coverage or availability for older pets.
Waiting Period
A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.
Exclusions
Pre-existing conditions are not covered.
Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005.
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.