Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,330

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Maria (Gina)

I love Pets Best

I love Pet Best. They are always prompt and professional. Apparently, they were busy with many claims so they sent me an email letting me know they were not ignoring me, but were just inundated. I still got my claim processed in record time! They are awesome!!
5

out of 5

POSTED: | BY: Kevin J

Great customer focus

Pets Best sets the standard for customer focus. I had a "alternative" insurer prior to Pets Best and what a mistake it was. There is absolutely no comparison. I have already referred Pets Best to my neighbors and have recently registered by 2nd pet with them.
5

out of 5

POSTED: | BY: Mike

Painless!

The process was extremely painless and quick. With in a week I had my reimbursement. Did it right on the app, even was able to submit documents via the app by taking quick pics of the transactions. Highly recommend this to any pretty owner. It's worth the pieces of mind! 👍
2

out of 5

POSTED: | BY: Robin M

Why insurance if you deny all claims and xrays.

Upset with denial of x-ray and check ups if covered.
5

out of 5

POSTED: | BY: Leili A

Easier than I could have ever dreamt!

Submitting my first claim was easier than I could have ever dreamt! I simply uploaded a picture of the itemized receipt, then I was paid via direct deposit less than two weeks later. I am definitely a fan.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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