5
out of 5
POSTED: | BY: Ileana T
Super easy to submit a claim. Policy honored as written. No complaints.
Super easy to submit a claim. Policy honored as written. No complaints.
4.3
out of 5
Number of reviews 12,330
Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.
Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5
out of 5
POSTED: | BY: Suzanne W
You have taken good care of my dogs
For fourteen years you have taken good care of my dogs. You have always been prompt and fair in your settlements. I feel my dogs have been healthier and happier because I did not have to worry that should they have a major illness I could not take care of them.
5
out of 5
POSTED: | BY: Kimberlee S
Very happy with the claims process
I have been very happy with the claims process. The only thing that would make it easier would be to allow filing from my Samsung phone. Because of my positive experiences I have told many people about Pets best.
5
out of 5
POSTED: | BY: Kathy E
Knowledgeable agents
She was knowledgeable and I appreciated her direction.
5
out of 5
POSTED: | BY: Priscilla
Ease of Claims Processing
The company is incredible with the ease of processing claims. You can start a claim via the mobile app or online. It’s very intuitive and the processing usually takes about a week (business days). Full receipts with detailed information can be found in an email with an attached pdf. They actually reimbursed me more than what I thought they were going to which was really nice to see!
Monthly Cost
$6 and up, depending on your chosen plan.
Coverage
Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible.
Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).
Two optional Wellness plans to cover routine care.
24/7 Pet Helpline, powered by whiskerDocs is included on all policies.
The pay-out amount is based on your actual vet bill.
Payout Limits
$5000 -Unlimited annual limit, depending on your chosen plan.
Unlimited lifetime limits.
Deductible
$50 – $1,000 annually.
Age Limits
Pet must be at least 7 weeks old to enroll.
Pets Best does not restrict coverage or availability for older pets.
Waiting Period
A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.
Exclusions
Pre-existing conditions are not covered.
Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005.
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.