Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,821

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
2

out of 5

POSTED: | BY: Justine

Wouldnt Credit Me Even Though I had Remaining Allowance

Coverage started out fine. I had standard insurance and got the wellness insurance for my pup. ITS NOT WORTH IT! Find a Vet that is reasonably priced and just pay. There are a lot of free and discounted services out there. Make sure you ask your Vet if anythings available. I went to get my dog neutered. I had a $150 allowance towards neutering and only used like $120 of that. Blood work was done, which was required by my Vet for the service and PetsBest wouldnt cover the cost of that, even though I had letters of confirmation that it was standard procedure of neutering. I told them, I have $30 left of my $150 allowance. They still wouldn't credit me that remaining balance. So now what do I use that money for? Nothing... I removed my dog completely from this carrier.
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5

out of 5

POSTED: | BY: Deborah Elliott

Great customer service

Great customer service. Fast claim review.
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5

out of 5

POSTED: | BY: Tami & Bill Winkler

Best decision I made for my sweet Lucy.

Choosing pet insurance can be confusing, But look no further. Pets Best is the BEST! Super fast and efficient service. Take a picture of your vets invoice and email it To Pets Best. They do the rest! Your refund Is in your bank account within 3 to 5 days, Amazing!!!! This is the first pet I’ve had insurance on. I will never go without insurance again.
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5

out of 5

POSTED: | BY: Nelson Ramon

Effective.

Effective, easy, professionals, best customer experience.
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5

out of 5

POSTED: | BY: Laurie L Kavin

I have had this Pet Insurance now for…

I have had this Pet Insurance now for my dog going on over six years. I am very happy with them and they are GREAT at paying out quickly. I recommend this Pet Insurance company to all of my friends who have pets.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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