Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 13,462

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Dainey

Submitting a claim is easy

submit the claim is very easy. When you receive the final response, you can understand all details , but the time in which process the claim is very long.
5

out of 5

POSTED: | BY: Ellen B

Claims are simple

My claims are always submitted right away, and Pets Best is always very prompt in payment. I am satisfied, except I would like an e-mail informing me you have received my claim because most of the time the claim is submitted directly from the veterinarian. You have my e-mail.
5

out of 5

POSTED: | BY: Gladys D

No Regrets

So far so good, easy to file, and quick response to claims
2

out of 5

POSTED: | BY: Deb Campbell

Poor customer service

Takes way to Long to get a claim paid. I also tried to chat with someone on the website about it and they would not check into it or discuss it. They simply said they are sorry for the delay And they are experiencing a high claims volume then disconnected our chat. That is what they say every single time! Sounds to me like you guys need to hire more help, The lack of help is certainly affecting customer service! I have been a huge advocate of Pets Best and referred numerous SAR & POLICE K9 here add my Kimber is a SAR K9 and I am a dog trainer. If this service issue doesn't change very soon we will be switching carriers and will no longer be referring anyone to Pets Best
5

out of 5

POSTED: | BY: Ry

Great Pet Insurance!

Pets Best has really helped us out with our Lab and has been one of the best things we could have done for him! They are very responsive and delivery on their timelines that are predicted. If there is an issue, they reach out to you and explain items instead of just denying them with no explanation. The terms are clearly spelled out so you know what you are getting and paying for. Thanks!

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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