Pets Best | Pet Insurance Review

My dog suffered a serious injury which affected his ability to walk, and to have a good quality of life. The cost of the surgery was thousands of dollars. Where most people would have to say goodbye to their pet because of the cost, we didn't. We didn't even have to consider it. Our dog had two surgeries and is on his way to a better life and PetsBest reimbursed us within 2 weeks both times. We have had Pets Best for our pets for years and we are so grateful the only choice we had to make about our dog's injury was what day to get his surgery. THe claim process is so simple, the communication during the process is consistent and the rates are affordable. We have 7 pets covered by Pets Best and its the BEST decision anyone can make when it comes to caring for your pets.

I’ve been a customer of Pets Best for many years. I had some ice damage on my house this winter which caused extensive unexpected expenses. I was late paying my premium and the cancellation date was April 9. I tried to pay it on the evening of the eighth, but the payment wouldn’t go through so I called the morning of the ninth and they told me my policy was already canceled and there’s nothing they could do. They sent me a letter saying that my cancellation date was April 9 but that if I called by April 24, my policy could be reinstated. They completely disregarded the date on the letter and said that they were canceling me today with no review. They said that they legally couldn’t reinstate me even though I have a list of names of people’s policies that they have reinstated after I posted a Facebook post regarding this situation. Then they said they couldn’t reinstate me because of late payments but they’ve always been paid, even a few late payments over the years have always been paid within the grace period. They won’t give me a reason why they will not continue with my policy and they were incredibly heartless. Erin, the manager confirmed that it’s not that they can’t reinstate the policy. It’s that they won’t. When I asked him if that’s what he said to confirm, he said “Yep” Between the extensive damage on my house that I have to deal with now on top of the fact that I’m having cancer surgery in three weeks, Pets Best also gave me this to now deal with. After all these years of being a loyal customer, they give me no reason why they won’t reinstate, even though they sent a letter stating that they could. Pets Best is not about caring for your pet. Pets Best is all about money. Do not use them for coverage if you care about your pet. Had I known they were gonna do this near the end of my dog’s life I would’ve never signed up with them in the first place and of course now it’s impossible for me to get him other coverage. Pets Best assured that my dogs quality of life and the length of his life will be decreased. He has Cushing’s disease so they have also insured that he is going to suffer. Pets Best does not care at all about your pets.

We’re grateful for Pets Best Insurance. The service is prompt courteous and concise.,On line communication is clear and helpful.

If you are looking for the best, professional, pet insurance, then pick Pet's Best. I have not had any issues with this company and they always respond rapidly to requests and comments. The Platinum coverage is the best I have found when I did exhaustive research on insuring Duke. This is a five star review for a five star company. I recommend them 100%.

Each time we use our PetsBest insurance, I am reassured that we have chosen the best policy and company. Our pet it well taken care of and financially so are.