Pets Best | Pet Insurance Review

The turn around time was very fast. I did have a little trouble with uploading the second time when more information was needed, but I called and they were able to help me. Pets best is the best!

My senior retired greyhound is living her best life with weekly acupuncture and gym work. I can have the peace of mind knowing she is getting the care she needs to live a healthy and active life with PetsBest coverage. They offer a variety of coverage choices so I can pick which one is best for her and which is best for my younger grey."

Easy claim filing, quick pr and quick covered expenses deposited in account

Our Gracie got mildly sick just before a weekend, and we thought she'd be at least ok to wait until Monday to call our vet. However at 4am Sunday morning she became much sicker so we headed to Urgent Vet. Her symptoms suggested she could have an obstruction but thankfully none was found and she was treated for gastroenteritis. The bill was high! I submitted it the next day, and within 2 days was emailed my explanation of benefits. Even after the deductible, we were reimbursed for a signifcant portion of the bill, and received a check in the mail a few days later. Thank you Pets Best

Ive had petsbest for my two cats for a few yrs. This past July my poor calico had to go into the ER for respiratory issues that she'd never had before. She had fluid that kept building up in her lung cavity and the ER said she needed to stay for "EMERGENCY OVERNIGHT CARE"... She was in there from Tuesday until Fri night. PetsBest tried to say her "EMERGENCY OVERNIGHT CARE" Falls under routine "officevisits/exams" therefore they would not cover it... No where in their "office visit/exam" section of the policy does it state that "EMERGENCY OVERNIGHT CARE" is considered under the office visit. I feel any common person would assume "emergency overnight care" would fall under the section of "emergency care" 🤷🏽‍♀️ but I guess petsbest doesn't consider it so. Their policy is beyond vague so you really don't know what's actually going to be covered till after the fact. Which they take FOREVER to finish claims. They also did not cover the fee of the overnight doctor informing the morning doctor how my cats progress was doing and a medication that was given to my cat at the ER that was not covered due to it being an over the counter drug which they said fell under the category of "prescription medication" even though that medication was not prescribed to my cat and was only given to her at the Emergency clinic. I can slightly understand that one but the fact they consider my cats "emergency overnight care" as an office visit makes me livid and I will be cancelling them as my provider for my other cat. Would not recommend them to anyone else I care about for their pets!