Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,053

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

POSTED: | BY: Stephanie Wilson

I’ve had bad experience

I’ve been working to have a claim paid for nearly 6 months. They keep requesting documents that don’t exist. They are either hoping I give up and they won’t have to pay or hoping I don’t provide what didn’t exist and they don’t have to pay. It’s a legitimate injury during coverage but it’s about $4k so they don’t want to pay. This is my first year of pet insurance so it’s possible this is normal but it’s frustrating since I paid them premiums all year long just so my pupper is covered.
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5

out of 5

POSTED: | BY: Mary C

This is good insurance

This is good insurance. Reimbursement is reasonable and processed quickly. My premium is going up even though my dog is only 3 years old. I feel like it should not change until she is at least age five. I don’t think this is uncommon for all pet insurance, but my dog is healthy and receives all her recommended vet care, so I think the premium should stay the same as it has been since I bought the policy before I even got her at 8 weeks.
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3

out of 5

POSTED: | BY: Judy Aldrich

I have no idea if I am getting any…

I have no idea if I am getting any insurance payments. The bills were split-some said none and some listed payments. Guess I will just have to wait. At this point, this insurance isn’t really financially beneficial.
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5

out of 5

POSTED: | BY: Kathee D.

super fast claim process

super easy to file a claim on either the app or website.... I've been with Pet's Best for a few years & been fairly happy....lately, like in the last 9-12 months it seems claims are completed much quicker...few weeks at longest, most in a few days.
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1

out of 5

POSTED: | BY: William Salm

Greedy Pigs

They’re great at taking my money for years but terrible at doing anything helpful with it when I need them. Submit an emergency room bill? Somehow that takes at least a month to review and I have to wait on hold endlessly for any help. Thanks!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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