Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,334

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Maria

Financial security

I love the financial security that Pest Best insurance provides to our family.
5

out of 5

POSTED: | BY: Marcia

Very easy

Very easy process to do online.
5

out of 5

POSTED: | BY: Ray L

Insurance that works

Nice to see insurance work for a change. You guys should do human insurance policies.
5

out of 5

POSTED: | BY: Barbara M

Excellent customer service

Pets Best has always provided me with excellent customer service. From the ease of submitting claims online to their keeping me well-informed of the status of my claims, and fair payments with direct deposit, they make the whole process a breeze. My last claim was for the hospitalization of my dog with heart disease and subsequent euthanasia. It was a big bill (over $3,000) and they paid the majority of it based upon my coverage within a week of submission, which I really appreciated. Then they sent me an email of condolences and automatically canceled my policy so I didn't have to deal with it at this difficult time. I wish all businesses would function like Pets Best. They are truly the best pet insurance around and I highly recommend them to anyone needing insurance.
5

out of 5

POSTED: | BY: Wendy M

Easy and fast

The claims process is always easy and fast. I have been using Pet's Best since my veterinary practice recommended you about five years ago, and I have always been satisfied. Your customer service is outstanding.

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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