Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 13,129

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Dexter Brewer

Pets Best responds quickly

Pets Best has responded quickly and to my satisfaction to every inquiry I have made since I began my association in January. I have been very pleased with the service.
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5

out of 5

POSTED: | BY: Dave Cote

My lab tore an acl

My lab tore an acl. Expensive surgical fix. Last year she had a fractured shoulder and yet another expensive surgical repair. In both cases Pets Best was really great to work with. The coverage is really good. Both my settlements took a lot of the monetary sting out of the ordeal. I have had this insurance on my last 4 Labs. This is a must for a working dog, and valued member of our family.
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5

out of 5

POSTED: | BY: Cristina Boa

Simple and efficient.

Filing a claim is easy and fast, and you get your money in just a few days. I was amazed at the efficient way it was all done.
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1

out of 5

POSTED: | BY: Sue G

They took over a month for reimbursement

They took over a month for reimbursement. I made over 5 phone calls following up. They always said they would call back and never Once did they call back. $$$$$Did you not read that I called 5 different times to follow up and they never called me back to ask any questions. Just keep telling me they were backed up and may take 10 business days. Nothing about more paper work needed. They had everything from the first day.
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5

out of 5

POSTED: | BY: Dr. Adrienne C. Morton

Excellent customer service

Excellent customer service. Very fast turn around for Wellness Claims as well.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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