Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,821

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Christina W

It was confusing at first

It was confusing at first why my claim wasn't processed. It wasn't clear that I had submitted an estimate receipt not the final invoice. If they had stated the differences it would have helped me.
5

out of 5

POSTED: | BY: Arthur H

Quick and easy in all aspects

Everything was super easy filing a claim and this process was quick and easy in all aspects!
5

out of 5

POSTED: | BY: Michael H

Fine pet insurance

Reasonably quick reimbursement. In the 5 years I've had this coverage this was the first year I had to file multiple claims for my dog for an undiagnosed illness All claims were paid out fairly and in accordance with my policy limits. Online claim submissions are simple and straightforward and reimbursements are deposited directly in my account, usually within 1 week
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5

out of 5

POSTED: | BY: Andrea S

Everything went smoothly

I was so scared that when my 6 month old puppy was diagnosed with a major illness (steroid responsive meningitis) that for some reason the insurance would try to find a way to deny it. I was so happy when everything went smoothly and I was quickly reimbursed. I will recommend Pets Best to all my friends!
5

out of 5

POSTED: | BY: Lisa E

Claims have slowed down

Recently there has been a much slower claims processing time.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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