Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,834

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Linda G

Very helpful

I had several claims. I spoke with customer Service and they were very helpful. They sent me claim forms snail mail. The form was very easy for this old person to fill out. I included vet reports and invoices. I had email responses that my claim was received, was being processed, and subsequent updates, including that my check was mailed. I received the check and details of payment. Impressive!! Good experience.
5

out of 5

POSTED: | BY: Jennifer G

Clear explanation of benefits

I receive notification that our claim was received and then notified when process complete. Explanation for claim very well explained and then received my check extremely promptly. Claim was for a visit to vet for eye issue. Still had some deductible to pay and then Reimbursed for the remainder.
5

out of 5

POSTED: | BY: Susan H

You are very quick to respond

You are very quick to respond which I appreciate. If you need additional info to process them you let me know if the delay (which is fine) quickly. Excellent customer service. Very pleased.
5

out of 5

POSTED: | BY: Farrah S

Couldn't be happier

My fur babies have always had insurance. I recently changed to Pets best and couldn't be happier! From the user friendly web site and claims process to direct deposit reimbursement! Exceptional insurance coverage at an affordable rate! Thank you for being the PETS BEST EVER! THE NAME SAYS IT ALL??
5

out of 5

POSTED: | BY: Brianna C

Simple process

I had been up all night at the hospital, and the ease of filing the claim was so appreciative. The claim process didn't take that much time at all and it direct deposited into my account. I even got an email apologizing for the delay in my claim status when it hadn't been that long!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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