5
out of 5
POSTED: | BY: Vickie L
Always a pleasure
Always a pleasure doing business with Pets Best!
4.3
out of 5
Number of reviews 12,839
Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.
Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5
out of 5
POSTED: | BY: Kalin R
They came through when I needed them
Our claim was hassle free and reimbursement came in about two weeks. I am very pleased that I chose Pet's Best to help defray the high cost of vet care. They came through when I needed them.
5
out of 5
POSTED: | BY: Jeffrey T
Nice to know we have dependable insurance
We were concerned because our 1 year old Aussie was urinating when sleeping, so we had some test run which came back negative but was given antibiotics just in case. She is fine now, we send in out vet clam and with-in a week we had a reply and acceptance of the calm which went to the deductible but overall service and response time for the clam we are very happy with Pets Best insurance, hope we never need I but it's nice to know we have dependable insurance for our dog Shiba. Thank you Pets Best.
1
out of 5
POSTED: | BY: gary
don't bother switching if you have existing insurance.
Forget switching to Pets Best if you have any existing pet insurance and have made a claim. My dog every so often needs an injection $45 to get her through summer allergy months. Not always but they really help her. Because she'd had a prior injection on another policy - they denied the claim citing "existing condition" even though she has not been diagnosed with any 'condition'. I didn't even bother to dispute or waste my time dealing with them. I just cancelled immediately. On the plus side cancelling was easy and i received the refund of unused policy payment back quickly. If you have a new pet or insuring for first time - this company may well work for you. Based on my first and only experience with their claims dept - i cannot recommend.
5
out of 5
POSTED: | BY: Ken S
Your claims response is very speedy.
Pets Best once again did an excellent job handling my claim. I have been with them for 11 years and within the past year my male schnauzer has had some medical issues. He is doing great now. Your claims response is very speedy.
Monthly Cost
$6 and up, depending on your chosen plan.
Coverage
Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible.
Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).
Two optional Wellness plans to cover routine care.
24/7 Pet Helpline, powered by whiskerDocs is included on all policies.
The pay-out amount is based on your actual vet bill.
Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method.
Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.
Payout Limits
$5000 -Unlimited annual limit, depending on your chosen plan.
Unlimited lifetime limits.
Deductible
$50 – $1,000 annually.
Age Limits
Pet must be at least 7 weeks old to enroll.
Pets Best does not restrict coverage or availability for older pets.
Waiting Period
A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.
Exclusions
Pre-existing conditions are not covered.
Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005.
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.