Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,334

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

POSTED: | BY: MiKayla Nelson

Filing a claim is like trying to teach a goat how to lay eggs, it ain't happening; on top of that they were nasty to my vet.

Filing a claim is a hassle and you will continually get emails saying there "isn't enough information", which is a lie because my vet jumped through every hooped they asked. They continuously lied to me claiming they couldn't get a hold of the vet, or that they were put on an extensive hold with the vet. My vet (which I have a great personal relationship with) said the insurance company treated them terrible and that they vet had indeed replied to all their emails (which I was included on) along with spoke to them over the phone. Oddly enough, the insurance company continued to state that they "had no record of any of this", which is downright false. I became so sick of the lies and disrespect from this company that I ended my insurance plan with them and have no plan of ever working with them again. Will NEVER recommend them to anyone.
5

out of 5

POSTED: | BY: Betina M

Easiest insurance to deal with

My dog Lucy suddenly fell seriously ill in December 2018. After three visits to the vet, including one to the Pet ER, we finally figure out that she had internal bleeding, cause unknown. Pets Best was there for me through it all and reimburses me the majority of my bills! I decided to get insurance for Lucy when she turned 7. Although completely healthy at the time, I wanted to make sure I would be able to care for her - just in case if an emergency. When she fell ill, I was very scared, but Pets Best was thee for me from Day 1! Filing my claims was the easy part of the long ordeal ahead of us. Prompt responses and fast processing allowed me to get the best treatment for Lucy. I'm happy to say that she's doing much better now, but we still have follow-up visits and blood tests ahead of us, which, so far, Pets Best has been amazing in dealing with as well. Since this ordeal, I've been adamant about getting all my pet parents to sign in with Pets Best! This must, by far, be the easiest insurance to deal with. THANK YOU, Pets Best, for helping me save my Lucy!!!
5

out of 5

POSTED: | BY: Georgia H

Only takes a few minutes

Maxine has glaucoma which requires lots of medication. We therefore have lots of small claims to make so it is super important that the process be easy and fast. I just take a picture of my receipts and upload them. It only takes a few minutes.
5

out of 5

POSTED: | BY: Claudia W

Happy to have Pets Best

We're happy to have our dogs insured with you.
5

out of 5

POSTED: | BY: Victoria Y

Fast claims

I'm satisfied with how fast my claim is being processed.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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