Pets Best | Pet Insurance Review

This is the worse customer service experience I received in my life. Please don't use this company. They are taking money for the policy and then not paying the claims. The claims representative Brenna G is completely unprofessional. She is not even trying to help you. If the money were taken for the policy they need to pay claims or give you a refund. The company is not doing it and just steeling the money from the people. Please people don't use them.

This was the initial vet visit for a new dog I adopted. I was very pleased and surprised that this visit was not put under the deductible and was paid very quickly! As always, your company is quick, efficient and amazing! I recommend you to anyone who asks me about pet insurance. You get 5 stars from me always.

I had an incident earlier this year with my young GSD. She had been throwing up daily. Took her to the vet and had x-rays discovering that she had eaten bone chips. Vet gave special food and anti nausea drugs. I met my deductible in that incident. Recently, the same dog would choke while barking. Took her to the vet again and had her checked out to see if she had something stuck in her throat. Fortunately, she had tonsillitis. Received antibiotics and instructions to rest. A good portion of that claim was covered. Needed a change of antibiotics since the first round didn't yield the hoped for results. That claim has been recently filed and I'm waiting on the results. Having pet insurance on my high drive working dogs has given me peace of mind. So far I am very satisfied.

Pets Best is the best insurance I've ever gotten. I've had several insurance companies in the past and none of them ever gave me anything back from my pet's vet bills.

Everything was fine but it took a little longer than usual. But I liked the fact that the company emailed be Fedora I had to call to find out what was the delay. They explained. Thank you