Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,334

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: CHERYL

Amazing company!

I have had pet insurance before and have been frustrated and disappointed. We got pets best insurance when we got our new puppy. I chose the 90% coverage w/$250 deductible with no lifetime cap and also included some preventative medication. Unfortunately, I've had to file 2 large claims! One for intestinal blockage. He ate a piece of a toy. The second claim was for a very serious dog bite that nearlu killed him. The vet bill was over $10,000.00. The company was recently acquired so I was concerned they would find a way to decline my claim. They paid it! (they took a bit longer than the first claim but there were a lot of charges and records to review.) What a relief! We are still working on rehabilitation but knowing pets best took care of us really is a big relief! We will be getting a new puppy next week and I will, immediately add him to our policy!!! I have referred pets best to many of my friends.
5

out of 5

POSTED: | BY: Charity M

Pets Best is always there for us

As always, Pets best is always there for us. Can't be happier.
5

out of 5

POSTED: | BY: Teresa F

Excellent

Speed of response is always excellent, and filing process is simple.
4

out of 5

POSTED: | BY: Stephanie K

Exactly what I want

This was exactly what I want in a claims process. Simple, quick, and easy to understand. Just log on, fill out the form, upload the receipt, and boom done. The only thing I'd like more would be an email letting me know when it was accepted. I got these in the past, but not for this most recent one.
5

out of 5

POSTED: | BY: Patricia S

Very easy

It was the first time I used the application and it was very easy.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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