Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,824

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Dave D

Helped ease the stress

This was our second (and last!) time around with our dog Wally swallowing a rock! The surgery was very expensive but it was a HUGE relief to know we had insurance. It's stressful enough worrying about our little guy in surgery...and the 2-3 week rehab process afterward, but having the claim covered helped ease the stress. Thank you Pets Best!
5

out of 5

POSTED: | BY: Jessica

Excellent

I have had petsbest insurance on all my animals for almost 10 years. They are more than fair on payouts, excellent customer service and turn around time. They have covered everything but pre existing conditions which all the companies have that policy. Their rates are affordable and it is a great feeling to know they have your back on any vet issues. I recommend them all the time and have tried others for different pets and all of them (6 cats) are now insured with petsbest.
5

out of 5

POSTED: | BY: Jill Meisner

Informative and Quick

I was surprised at how easy it was to submit my claim. And even though the reimbursement came quicker than I expected, I received an email from Pets Best apologizing for it taking so long which I thought was pretty great customer service.
5

out of 5

POSTED: | BY: J. Tollerud

Pets Best is the Best. They provide what they promise.

When I purchased insurance for my maltese, Lily of the Valley (Lily) I hoped never to have a reason for a claim. Unfortunately that was not the case. Lily had pressure on her spinal cord and needed an MRI and surgery so she could walk again. Not long after mailing the claim and medical receipts to Pets Best I received an email informing me that they received and would begin processing it. Yesterday I received notice with an explanation of benefit that the claim was approved and the money deposited into my account. This is a truly reliable company. They are the best.
5

out of 5

POSTED: | BY: Jeff Tsuno

Deductible service and response time for the clam

We were concerned because our 1 year old Aussie was urinating when sleeping, so we had some test run which came back negative but was given antibiotics just in case. She is fine now, we send in out vet clam and with-in a week we had a reply and acceptance of the calm which went to the deductible but overall service and response time for the clam we are very happy with Pets Best insurance, hope we never need I but it's nice to know we have dependable insurance for our dog Shiba. Thank you Pets Best.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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