Pets Best | Pet Insurance Review

Amazing as always. Poor Bella got sick and needed to see the vet immediately. An hour later she is on the road to recovery and our bank account in $450 lighter. But we were smart enough to purchase health insurance from Pets Best the day we brought her home. The vet knows to give us an itemized receipt and along with the proof of payment we sent a scan of everything via email in to Pets Best. POOF! Immediately get a response, it's being processed and within a week my Bank Account regained 80% of the $ weight it recently lost. Doesn't get easier than this. If only our own health care coverage processes were so simple.

The online portal is extremely easy to navigate. The response time on it is very quick.

After my baby had to use the ER for stitches due to a dog bite/attack I saw the bill to her visit and was already stressed and overwhelmed by how much the procedure and her stay was. I was rest assured that after I submitted my claim (which was as simple as uploading an invoice and giving the reasoning why) that I was going see 90% of my bill reimbursed after the 250$ deductible. The process was easy and when I had additional questions the customer service rep was more than helpful in understand my claim. The processing time for the claim took a little under 5-10 business days and the claim came a few days after in a direct deposit. This is the most positive first claim I could of had from any insurance company. Thank you pets best for providing me and my baby with so much support and care in our time of need.

easy to file, let me know claim was received, paid claim quickly.

My vet charged more for a vaccine, I didn't know the full amount for the visit wouldn't be covered until I received the reimbursement. I think it should be more clear what is covered and what the limits are. but otherwise it was great.