5
out of 5
POSTED: | BY: Julia S
Thank you for following through
I appreciate you always pay exactly as the policy states you will.
4.3
out of 5
Number of reviews 13,469
Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.
Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5
out of 5
POSTED: | BY: Helen M
No problems so far
My experience with Pets Best so far has been great, I have not had any problems collecting on my claims. They always keep me informed on the status of my claims.
5
out of 5
POSTED: | BY: Randi C
Love this company!
So reliable, transparent and quick!! Very happy customer!
1
out of 5
POSTED: | BY: GLEN BLACKBURN
Terrible pet insurance
I recently filed a claim with Pets Best Insurance. They denied my claim, stating there was a 14 day grace period for injuries. My dog injured her leg approximately a week after the policy went into affect. I look at my policy that they sent me and it clearly states a 3 day grace period for injuries. I was seeking reimbursement for the pain medication prescription, which was also covered under my policy. They denied my claim. There was no disputing this claim, as the girl just kept reading me obviously a written denial letter. Nothing but a scam insurance company. They gladly accept your monthly payments, but when it's time to pay a claim, they find every excuse to get out of paying a claim. Wish I had read the Yelp Reviews on this company before purchasing insurance, they only have a 2 star rating, I wouldn't give them that much credit!!
1
out of 5
POSTED: | BY: Glen A.
Customers Beware!! Do not honor policy
I recently filed my first claim with this company. They denied the claim stating a 14 day grace period, which the policy clearly states a 3 day grace period for an injury!! They denied the prescription reimbursement for pain medicine. Which was also covered under the policy. There was no arguing with the lady, she just kept saying the same written message for all claims, denied!!!! I cancelled my policy with this company, obviously they want your monthly premium but find any and all excuses to not pay anything! Once again I have the policy downloaded and it clearly states a 3 day grace period!
Monthly Cost
$6 and up, depending on your chosen plan.
Coverage
Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible.
Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).
Two optional Wellness plans to cover routine care.
24/7 Pet Helpline, powered by whiskerDocs is included on all policies.
The pay-out amount is based on your actual vet bill.
Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method.
Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.
Payout Limits
$5000 -Unlimited annual limit, depending on your chosen plan.
Unlimited lifetime limits.
Deductible
$50 – $1,000 annually.
Age Limits
Pet must be at least 7 weeks old to enroll.
Pets Best does not restrict coverage or availability for older pets.
Waiting Period
A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.
Exclusions
Pre-existing conditions are not covered.
Elective and preventive procedures are not covered.
Disclosures
Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.
Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005.
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.