Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 13,049

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Noriko Nakada

No acknowledgement or response to my claim

I uploaded my first claim for one of my 2 dogs after joining the Pets Best insurance. It was one week ago and I have not received any emails acknowledging a receipt of my claim. I had a different pet insurance for my dogs and the company always sent me an acknowledgment for my claim by email. I am disappointed with Pets Best so far.
5

out of 5

POSTED: | BY: Nancy Jane

Claim was covered

I was a little confused about how to claim the tooth extractions, then you said my vet wasn't responding to your requests for more info. My vet said they had faxed the requested reports and faxed them again which you then processed. Not sure what happened, but I am happy that the majority of the claim was covered.
5

out of 5

POSTED: | BY: Jocelyn M

Prompt payment

The claims process couldn't be easier. My claim was taking longer than usual to process and I appreciate the email notifying me that is was being handled. Once it was complete, I received payment promptly
5

out of 5

POSTED: | BY: Benjamin D

Reduces my stress

Sammy is a great dog but he is having allergy issues and vet is treating until he is 2 yrs old and can then be tested. I am thankful for Best being a good support to us and reducing the stress and worry of how do we pay for our Sammy's care.
5

out of 5

POSTED: | BY: Bruce M

Very happy

We always send in the vet's info on our Riley so that you have a record of his check ups and any procedures that were done. We're very happy with you :-)
Please leave a review

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
Provider website

Get a quote today

Leave a review