5
out of 5
POSTED: | BY: Elayne C
No surprises
No surprises. Went as expected, just a small delay in getting answer.
4.3
out of 5
Number of reviews 12,839
Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.
Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1
out of 5
POSTED: | BY: Carien Myburgh
Old dogs' injuries don't count, they're old + response to insurer's reply
When my 7 year old dog jumped off a high bed in the spare bedroom, she injured herself. The vet said it maybe, note maybe, a sign of disc generation. No x-rays were taken, just a maybe. But because maybe the injury was due to disc generation, Pets Best refused to pay out as maybe she would not have injured herself if there was maybe no disc generation. Of course, maybe there is no disc generation and she just jumped off wrong, but they'd rather go with the, maybe the injury would rather go with the option that saves them from paying out. Of course dogs get more frail as they get older, and will get injured easier, it does not make it any less an injury. So be sure to only insure young animals, of course, if they are too young, maybe they wouldn't have gotten hurt if there bones were stronger. You never know.
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Firstly, if it is as you say that the reason the claim was not paid out because her injury was not one of the 8 VERY specific types of accidents my dogs have insurance for, then why blame it on possible disc degeneration when you first told me you won't cover the claim?
Secondly, I wish you made the policy as clear cut and simple as your above explanation, then I would not have gotten the mistaken impression that my dogs have insurance against accidental injuries. I realize now that the way it is worded, they are not covered for most of the types of injuries I thought of when purchasing the insurance. But my bad, I should have read the contract better.
Thirdly, don't say you give us peace of mind. My dogs only being covered for 8 types of injuries when there are so many ways they can get injured, does not provide me with peace of mind. I'm opening a saving account where I will deposit the money I would have paid to you and start building that. That way, regardless of the injury, and whether there may be other factors at play or not, they are covered - THAT is peace of mind - just so you know.
5
out of 5
POSTED: | BY: Debbie
I am very happy with my plan and the people I talk to.
I am very satisfied.
5
out of 5
POSTED: | BY: Richelle Paul
Your representative helped me lower monthly rate by increasing my deductible. Prompt follow up email with my full quote.
Very impressed with customer service. Prompt follow up and assisted me in choo7the right plan at price I was looking for by raising my deductible which I was pleased with to decrease my monthly payments.
5
out of 5
POSTED: | BY: Dennis W
There for me
There when I need them
Monthly Cost
$6 and up, depending on your chosen plan.
Coverage
Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible.
Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).
Two optional Wellness plans to cover routine care.
24/7 Pet Helpline, powered by whiskerDocs is included on all policies.
The pay-out amount is based on your actual vet bill.
Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method.
Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.
Payout Limits
$5000 -Unlimited annual limit, depending on your chosen plan.
Unlimited lifetime limits.
Deductible
$50 – $1,000 annually.
Age Limits
Pet must be at least 7 weeks old to enroll.
Pets Best does not restrict coverage or availability for older pets.
Waiting Period
A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.
Exclusions
Pre-existing conditions are not covered.
Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005.
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.