5
out of 5
POSTED: | BY: Sharon Z
Excellent
Excellent customer experience
4.3
out of 5
Number of reviews 12,821
Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.
Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5
out of 5
POSTED: | BY: Sandra K
Always polite
Always polite, responsive and informative.
5
out of 5
POSTED: | BY: Stephanie
I will be recommending Pets Best
The best part of the experience was the very honest and direct email about there being a bit of a backlog in processing, while this isn't "good news" it's the news I needed so I wasn't on pins and needles wondering if there was an issue with my claim. My sweet Shepherd is healing nicely and it's good to know the insurance is worth every penny I've paid into it. I will be recommending Pets Best, not just pet insurance, to anyone I know who has a four legged loved one!
5
out of 5
POSTED: | BY: Diana J
Everything went 100% smoothly
From getting online and filing a claim, to the email status's, to the final EOB then payment directly into my account everything went 100% smoothly
5
out of 5
POSTED: | BY: Judy
Pets Best paid the claim
My dog started losing her hair and gaining weight so vet did blood test to check thyroid. Once they diagnosed the thyroid it is necessary to take meds to determine if dosage is correct. This procedure had to be done via blood tests for three months. My insurance claim was for blood tests and medication. Pets Best paid the claim.
Monthly Cost
$6 and up, depending on your chosen plan.
Coverage
Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible.
Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).
Two optional Wellness plans to cover routine care.
24/7 Pet Helpline, powered by whiskerDocs is included on all policies.
The pay-out amount is based on your actual vet bill.
Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method.
Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.
Payout Limits
$5000 -Unlimited annual limit, depending on your chosen plan.
Unlimited lifetime limits.
Deductible
$50 – $1,000 annually.
Age Limits
Pet must be at least 7 weeks old to enroll.
Pets Best does not restrict coverage or availability for older pets.
Waiting Period
A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.
Exclusions
Pre-existing conditions are not covered.
Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005.
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.