Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,347

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Vicky B

Quite impressed

Very pleased and quite impressed with the quick TAT of my claim payment. I even mailed the claim in and still was most impressed with a week TAT for receiving my payment.
5

out of 5

POSTED: | BY: Janicke G

Happy with our choice in insurance

My girl got her vaccinations, I took a picture of the receipt, uploaded it and all done. Efficient, easy and the payment was received without any delay. In earlier contacts with questions by phone I have been met by nice people who have answered my concerns and questions. I am overall very happy with our choice in insurance for our girl. I have recommended you guys to other people many times ;-)
5

out of 5

POSTED: | BY: Pam V

Processed in a very timely manner

As always current and past claims have been processed in a very timely manner. Thank you to all Pets Best staff!
5

out of 5

POSTED: | BY: Gwen B

Explained my policies

My first policy with you was with my Brinkley; then we added Catie; both I assumed were under the same policy number. When Brinkley passed away, and we purchased Tucker, I assumed the policy no. would stay the same. The telephone call explained why.
5

out of 5

POSTED: | BY: Constance Nardella

From my call to confirm how to file a claim to receiving the direct deposit, Pets Best gave me peace of mind so I could focus on

When my dog got sick all I thought about was getting her better. Then I thought about the funds. I reached out to Pets Best. It’s been our pet insurer for over 13 years, for our pug who lived a nice long life, and now for our Pomeranian who’s five. When I went to the website it seemed too simple so I called to confirm what to do. It was as simple as I had read. I submitted two paid invoices online and funds were deposited into my bank account very soon after. I am so thankful to have Pets Best as our insurer. I’ve recommended this company to family and friends who are also very pleased.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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