Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,347

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

POSTED: | BY: Rus

BE CAREFUL

be careful, do not take this insurance, they don’t pay anything they will find many reasons not to pay you, they will not give you a clear answer about the reason for the refusal
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5

out of 5

POSTED: | BY: Joanne F

No problems whatsoever

Two recent claims - one wellness, one illness and applied to deductible. Both processed promptly with no problems whatsoever. Automated but appropriately frequent updates and explanations along the way. Ilsa (the GSD) thanks you for the peace of mind we have in promptly pursuing evaluation and treatment when something's not right, and home care's not fixing it, instead of fretting about potential financial burdens.
5

out of 5

POSTED: | BY: Georgina N

I've been very pleased with the service

This is the second time I've had to use my kitty's pet insurance and also the second time I've been very pleased with the service. I am always weary of filing a claim because of previous reviews I've read about people not getting their bills covered but both times Pets Best has went above expectations. The ease of filing the claim is quick and simple and they explanations on what is paid for/what isn't are easy to understand. Thanks Pets Best, hopefully I don't have to use you anytime soon but if I do, I hope it keeps going great.
5

out of 5

POSTED: | BY: Kristine R

Covered medication ordered online

I purchased medication on allivet.com and they contacted my vet who filled the order and had it shipped to me. Once I received the medication I went on PetsBest.com and submitted a claim for my pet, the medication I purchased, the date of and the amount I paid. I then uploaded a copy of my receipt from Allivet and submitted the claim. Pets Best gave me a window date of when the claim would be in process then completed. Sorry I do not have specific dates.
5

out of 5

POSTED: | BY: Paige L

I am so happy

I am so happy with how our Olive's claim was handled. It was so easy to upload the bill and payment information and check on the status through the app. I was happy to receive an email letting me know that they were working on our claim but it was taking longer than expected. Thank you for turning a very scary situation into one we did not have to worry about.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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