Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 13,466

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Cindy B

Best insurance ever

My loved one recently got diaganosed with type 1 diabeates, pets best came threw like a rock star! I thought I was going to loose her, I would have been in finacial hardship had it not been for pets best. I recommend pets best A #1
5

out of 5

POSTED: | BY: Evangeline A

Good explanations

11 years ago from the time that we acquired my doggie, from the application process up to the times that we're in and out of the doctors visits- pets best was there. Always ready to give me a good explanation of everything. Thanks Pets Best!!!!!
5

out of 5

POSTED: | BY: Lisa Barton

The claims process is so easy.

Pets Best makes everything easy. The claims process takes no time at all and turn around time is quick on reimbursing. They contact the vets themselves. They don't make us do all work. My dog had TPLO surgery 3 months ago and were reimbursed per our policy rather quickly. They have a friendly support staff too.
5

out of 5

POSTED: | BY: Sally H

Very happy

I signed up with Pets Best 5 years ago and was very happy with you. However I was offered a Pet Insurance at a lower price from an employer and I made the mistake of making the change. I decided to return to Pets Best as I was not happy with the new company. When I returned my cost went up due to his age and pre existing conditions as now he was a new client. I was disappointed in that, but I still prefer Pets Best as the insurance company for Bailey, even though my monthly payment has increased now.
5

out of 5

POSTED: | BY: Lisa

Great service

Our choc lab had surgery 3-4 months ago and it was expensive, I did not have to worry about PetsBest at all. They did what they were supposed to and contacted the vet on our behalf. All the worry was to get our baby recovered to get him healthy. We had pain meds to follow his surgery and it was a completely painless process to get reimbursed for those as well.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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