Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,350

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Devin H

Less than a 72 hour process

I'm a new customer with Pets Best, and this was my first claim for my new puppy, Bailey. She had her 4 month puppy shot and got her microchip. I filed my claim the evening of her visit, it was processed the next business day, and the money was in my bank account the day following. All in, I think it was easily less than a 72 hour process. If things continue to be this smooth and easy, I'll be a very happy long-term customer! Thanks!!
5

out of 5

POSTED: | BY: Amy H

Best decision we ever made

Everyone I've ever come into contact with at Pets Best has been warm, responsive, and knowledgeable. Claims have always been easy to upload and paid quickly. Best decision we ever made. We tell everyone we know to get their pet insurance here as well. Thank you!
5

out of 5

POSTED: | BY: Melanie C

Reliable

I am relieved to feel that Pets Best is a very good and reliable and fair company
5

out of 5

POSTED: | BY: Anne M

Simple to file

Simple to file the claim Paid within the timeline quoted.
5

out of 5

POSTED: | BY: Caly C

Pet insurance is a necessity

I am very satisfied with my recent claim with pets best. they followed through as soon as they received my claim information. then e mail me back promptly every time I have questions. they have been working hard to get detail information regarding my claim. once they have all the information, they process my claim efficiently. I am glad I choose pets best insurance for my dog, hachi. he is in good health. however, dogs are like humans. they do get sick. pet insurance is a necessity for pet owners to get the peace of mind. I am happy and hachi is happy too. thanks.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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