Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 13,042

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

POSTED: | BY: Fiona Hibbard

Find another pet insurance company.

I have been paying my monthly premium for years (at least 6), just in case. My dog works cattle and she hurt her back. The claim was denied. I guess this company is not used to cow dog owners having insurance. Don't waste your money, because when you need it, it may be denied.
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5

out of 5

POSTED: | BY: Kippi Varnadore

Great website and customer service

I’ve had several claims so far and I found it easy and fast. The response was very timely as well. I recommend this company to all my family and friends.
5

out of 5

POSTED: | BY: Jennifer Guiry

Pets Best is wonderful

Pets Best is wonderful. Easy to use and great with benefits!
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1

out of 5

POSTED: | BY: Chrissy Rose

Liars! Called before visit and was told I would be reimbursed in my pocket for the visit, I was NOT!!

I called before visit and was told I would be reimbursed for the visit. Went in had visit then was told no it will be added to your deductible. That isNOT what was discussed!! It clearly states it was covered so what your saying is it wasn’t covered! Covered means you pay for the visit and you did NOT!!! I am now reporting you to the BBB!
5

out of 5

POSTED: | BY: Linda Resch

I recommend Pets Best to everyone I…

I recommend Pets Best to everyone I speak to. My dog got his insurance with Pets Best when he was under a year old. He will be 12 this coming Christmas Eve.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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