Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,350

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Yvette McGarrigle

Pets Best is reliable and processes claims quickly.

Excellent! I have a piece of mind that my dog will be taken care in any situation because Pets Best is reliable and quick to process claims. With Pets Best, I can afford to give my dog the best care because I know they have my interest and my dog’s interest in mind.
5

out of 5

POSTED: | BY: Rebecca T

Friendly and helpful

We've been with Pets Best for over nine years, starting with one puppy. We now have three dogs insured, and you've always been wonderful to work with! The claim process is easy to do, payments are made quickly, customer service on the phone is always friendly and helpful. Thank you!!
5

out of 5

POSTED: | BY: Carey D

Very satisfied

I recently adopted a rescue dog. I needed info about Flea & Tick, Heartworm and allergies. My questions were all addressed. I filled out the claims form online and was very satisfied with the turn around.
5

out of 5

POSTED: | BY: Deborah E

Received payment within 10 days

The claims process was straight forward and I received my payment within 10 days and it was deposited directly into my checking account.
5

out of 5

POSTED: | BY: Kate Heberle

This is the most helpful, "BEST" pet insurance we have ever had!

We are just starting to deal with a very concerning issue with our 13 mo old puppy who seems to have suddenly developed MegaEsophagus without any of the usual symptoms. Discovered on X-ray when we took her in for decreased appetite and exercise intolerance. NO other symptoms! Now we will need to start the process of figuring out the cause and hope it's one of the treatable/fixable ones. Pets Best insurance claim process and quick response is one less stressor we will have to experience during this stressful time, for which we are SO very grateful! It's so hard dealing with your pet being sick and the last thing any pet owner needs is concerns re: insurance coverage and claims. We are very grateful that we read such great reviews and obtained this insurance and that they are living up to all their rave reviews!

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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