Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 13,049

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Kathleen D

Very Satisfied Customer

Over the many years that we have used Pets Best for our two kitties, the courtesy, ease, caring and professional associates were really appreciated. It's reassuring to know that our claims are taken care of in a reasonable amount of time.
1

out of 5

POSTED: | BY: christian

They drag out claim process

They take 4 weeks to even get to your claim. Ask for stuff multiple times. Not consistent. Its like 3 different departments are working one claim. they say they never receive stuff one theres proof they did. They sold company a few years ago and its declined ever since
5

out of 5

POSTED: | BY: Rose L

Do what you it takes so they can do their job.

When we have a claim, we always turn in all paper work that it takes to make our claim easy for Pets Best to process our claim. Do your job and they can do theirs. Take care of your pet's problems quick, before they get serious.
5

out of 5

POSTED: | BY: Lee F

Never had an issue

I have never had an issue with Pets Best (PB). From the puppy stage to recently having to put our ~10 year old dog down, PB has always been there. The team even sent a card after our dog passed. Of all the companies I have dealt with in life, there are very few that I have come across that match PB's sincerity, customer service, and reasonableness.
5

out of 5

POSTED: | BY: Kimberly O

Glad I have them

I adopted a 2 yr old American Pitbull I've had her a yr now. We've had a couple of accidents & illnesses. Pets best has been there for us throughout each incident. They even checked on her recovery. They are quick in processing claims & reimbursement payments. I'm glad I have them for my dog.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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