Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 13,129

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Elizabeth

Responsive

Koda had developed soars on his back and was scratching a lot. Vet said injections are expensive. Thank you Pets Best, has allowed our Koda relief from allergies. Forms are easy to fill out. Response is very quick.
5

out of 5

POSTED: | BY: Sue

Happy with coverage

I have been happy with coverage. I designed my policy with a high deductible and low yearly premium with the idea that it would be there for a major event to help. Twice I have reached the deductible because of an on-going digestive issue that requires regular vet visits and diagnostic test. They have paid promptly and reviewed claims promptly. One key thing.. get the .insurance with any of these companies when your pet first arrives home, otherwise they all have prohibitions re coverage of pre-existing conditions (the same rules that existed for humans before the federal health care law was enacted). When I read reviews, that is the most common complaint that they won't cover a pre-existing condition. I also like that their deductible is per year, not per illness as some companies offer.
1

out of 5

POSTED: | BY: JESSICA

Scam for pets

If your looking for pet insurance look else where, this company is a scam. I've been paying out of pocket for my dog and with thia insurance they keep denying me saying my dog has a pre exisiting condition. How does my dog have a preexisiting condition if she was recently diagnosed with seasonal allergies months before get the insurance? Im at a lose of words and now money. I paid the yearly option, so now i've wasted that in the garbage because they keep denying every claim i submit despite other issues that are not related with my dogs allergies. The worat insurance hands down. Keep looking becauae this is not worth the money and the frustration.
5

out of 5

POSTED: | BY: Susanne M

Security of mind!

Happy to know Pets Best is there if I have a major health issues. So far, hasn't happened!
5

out of 5

POSTED: | BY: Ciara A

Very Satisfied with Pets Best

This is my second year with Pets Best and it will definitely not be the last. My claims are processed promptly, with detailed explanation and according to the contract. The extra services are a plus. I have used the vet chat when needed a rapid response with Pets issues. Definitely worth every penny.

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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