5
out of 5
POSTED: | BY: Judith S
Wonderful
The customer service at Pets Best is wonderful.
4.3
out of 5
Number of reviews 12,821
Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.
Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5
out of 5
POSTED: | BY: Claudia A
Pets Best is the best
Pets Best is the Best, they helped us for many years now with our dogs. Response time is great and there are real people on the phone. We would recommend Pets Best to any dog owner.
5
out of 5
POSTED: | BY: April K
Pleasantly surprised
I was pleasantly surprised to receive even more than expected on my claim after having my two dogs teeth cleaned.
5
out of 5
POSTED: | BY: Robin T
I love the human aspect
All my claims for both my dog have been made with the utmost respect and dignity. For example when my beloved Sawyer passed away I called to alert pets best the person receiving my call told me exactly what to do and that I need not worry about a thing. She also expressed her condolences which were heartfelt. I love the human aspect of each time I have called especially when I have been panicked. When my Tucker ate rat poison, the person I spoke with about the claim walked me through my policy and how to file my claim. Tucker made a full recovery and I just can't say enough wonderful things about pets best!
5
out of 5
POSTED: | BY: Marie C
Pets Best is always fast
Pets Best is always fast to process any. Liam's I submit. If not- they email me to keep me up to date on the processing process. Very professional staff and company. Very pleased!!
Monthly Cost
$6 and up, depending on your chosen plan.
Coverage
Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible.
Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).
Two optional Wellness plans to cover routine care.
24/7 Pet Helpline, powered by whiskerDocs is included on all policies.
The pay-out amount is based on your actual vet bill.
Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method.
Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.
Payout Limits
$5000 -Unlimited annual limit, depending on your chosen plan.
Unlimited lifetime limits.
Deductible
$50 – $1,000 annually.
Age Limits
Pet must be at least 7 weeks old to enroll.
Pets Best does not restrict coverage or availability for older pets.
Waiting Period
A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.
Exclusions
Pre-existing conditions are not covered.
Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005.
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.