Pets Best | Pet Insurance Review

In March I signed up for a new policy which included health and wellness and I submitted my claim 4/2 and it is a simple wellness check up and it is still in process. It is not that complicated of a claim and I will be submitting another wellness claim next week. I had a previous pet insurance for my other dobie and they would process claims immediately. I am second guessing my decision now. They did email me and stated they are taking a little longer than expected and might need additional info from my vet? I sent in all my paperwork from the vet wth??

As my dogs were aging, I got the insurance, trying to be financially responsible. One of the worst financial decisions I've made. I've spent over $6k for two dogs in 3 years; the premiums increase each year. AND they denied the ONE claim I submitted, for my dog's euthanasia. It's a scam.

Pet's Best continues to impress. After just submitting claims for bladder stones surgery and follow up, we found that our pup had a mass on his thyroid which needed to be removed. Pets Best covered the consult, the surgery and post-op follow-up all per the policy. The premiums continue to go up as the dog ages, but I believe that they have been worth it. As this is our first dog, I wasn't even sure about buying pet insurance and many people told me it was not needed, but every Vet I've been to has told us what a smart decision it was, and Pets Best continues to prove them right. We may need to have follow up cancer treatment for our dog, and having Pets Best really does help to make decisions about our dog's care easier. Thank you Pets Best.

Pet’s worst insurance. You pay Les for policy but you had nothing in return. They find way to reject your claim. Please don’t waist your time and money- stay away from this insurance company.

They denied my claim because they said my pet was injured before the 6 mos wait period. They based this on some commentary in the medical record that stated my dog was injured with horseplay on 12/24. I never even presented to the ER vet until 1/2 and my dog was alone with me out of state as I was visiting my daughter while she was giving birth to my GS and we were staying at an Airbnb. There was no other dog present and we had traveled to the place on 12/22. So, something was put in the medical record by mistake evidently. They make you go through a 90 day appeal process and I have to get records revised. This should not be the case. I presented with dog on 1/2 and got surgery on 1/3. Heresay and commentary by whomever in a medial record should not be basis to deny a claim. If the dog was injured on 12/24, then I would have presented on 12/24. I do not recommend this insurance and I'm sorry I wasted my money on it.