Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,845

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Betty J

Claims processed accurately

All claims that I have submitted for Muffin have been processed in accordance to my policy guidelines. If I have any questions, they have been answered to my satisfaction.
5

out of 5

POSTED: | BY: Shelley S

Processed in a timely manner

I ordered a Seresto collar for my dog through Chewy.com. I wasn't sure how to go about claiming the purchase since I did it online but the customer service was great at guiding me through the process! I got a copy of the invoice and uploaded it to the app. My claim was processed in a timely manner and the reimbursement was put right into my bank account!
5

out of 5

POSTED: | BY: Jenna U

Able to get the care we needed

I've been with pets best for a year with 3 cats. My cats are wonderfully healthy and I never thought I would ever have to use the insurance.. until my young 5 year old tabby started having health issues. I finally was able to use the insurance and saw how it worked and covered his emergencies. Then one emergency required an expensive surgery. I was confident and trusted pets best and was able to provide life saving surgery for my sweet kitty. I would not have been able to afford his surgery otherwise. I am so very thankful for choosing this insurance.
5

out of 5

POSTED: | BY: Edna J

Claim was easy

This is my 1st claim with Pets Best for a new puppy visit. The claim was very easy to make and they responded expeditedly, and a payment made directly to my checking account just as quickly. I have another exam coming up that will include a blood test, microchip installation, required vaccinations, and a Vet visit for my new pup. I'm hoping that the next claim will be just as easy as the first one,
5

out of 5

POSTED: | BY: Tracy A

Process was simple

The claims process was simple. My claim was paid in a timely manner and exactly as I expected and as outlined in the benefits.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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