Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 13,049

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Jolene S

Claim delay

I turned in the claim and the waiver for them to pay the vet directly. I submitted it and after a couple weeks I called because I hadn't heard anything and they said that they needed notes from the doctor but after 14 days they still hadn't even requested the information needed from the vet. So 14 days went by with nothing. Then I said I would go to the vet and get the information. I did and I emailed it to them. And they still kept contacting the vet for more information. I explain the situation with the eyedrops but the process took forever. I swear it probably took a month and a half. It was absolutely ridiculous. All the other claims have gone very smoothly and they've been paid in a timely manner but this one was an outrageously long process. The lack of asking about for two weeks for the information was the most disturbing part of this process. I still love Pets Best. It's just this situation that fell through the cracks and was very unpleasant.
5

out of 5

POSTED: | BY: Joseph C

Efficient

Efficient and professional
5

out of 5

POSTED: | BY: Martha Courtney Jablonski

This is the second dog I've insured…

This is the second dog I've insured through Pets Best. They are absolutely wonderful about paying claims and very quickly! I wouldn't own a puppy without insuring them through Pets Best!
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1

out of 5

POSTED: | BY: David Lopez

Pet's Worse.

They're just like all the other insurance companies...take your money and slow to never payout. Filed a claim, never received any updates, when I tried to chat with someone online, they never answered the status of the claim. Also said I didn't have a Wellness Plan which I can't seem to find anywhere on the site. Poor services that exploit people who care about their pets.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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