Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,354

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Rhonda

Never had issues

My 14 year old basset hound, Thelma Lou was referred to The University of Georgia Vet Teaching Hospital because our vet didn't have the equipment necessary for an accurate diagnosis. Pet's Best paid the entire bill at UGA minus the coinsurance. There were no surprises, no questions asked and the process was quick. This isn't my first claim this year as Thelma Lou has been recently diagnosed with Cushing's Disease but all claims have been paid according to the terms of my insurance policy. The policy has been in place about a year and a half and I have never had any issues with them not paying.
5

out of 5

POSTED: | BY: Joette castellano

Great pet insurance

The experience was truly a pleasure from purchasing to submitting a claim . Fast response great customer service. Gives you peace of mind to have this company on your pet baby side. Thank you so very much.
5

out of 5

POSTED: | BY: Connie R

Treats us well

You guys have always treated me and my fur babies very well. I'm so thankful I have your company to help protect my babies. Thank you.
5

out of 5

POSTED: | BY: Melina D

I received an eob that denied the shots on the bill I submitted but it didn't cover the rest of the bill which is really the part I need covered for emergency. Services. That should be better explained on the web and let customers know its pending

I received an rob that denied the shots on the bill I submitted but it didn't cover the rest of the bill which is really the part I need covered for emergency. Services. That should be better explained on the web and let customers know its pending
5

out of 5

POSTED: | BY: Jeff

Answered my question

Needed to inquire if meds were covered and were educated on places in the website to find if certain medications were covered. Thanks!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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