Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,821

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Cameron V

Great business

Just super easy to call in submit, submit online or whatever is felt was easiest. I appreciate all that the company has done and am happy to say I think pets best has paid me more than I have paid it. What a good business model!
5

out of 5

POSTED: | BY: Sandy M

it was easy to send in the bills

it was easy to send in the bills and receive where we stand as far as meeting the deductible
5

out of 5

POSTED: | BY: Tod C

Completely smooth

Everything is completely smooth and easy to complete and understand. Would appreciate ability to see past claims and what they were for.
1

out of 5

POSTED: | BY: Yoyo Walandouw

Really bad claim process

Is really bad customer service and Claim process. I submit claim 2 of my dog because we just came back from the vet is take 30 days Business day processing when I try to call them no solution but they always on time take my money and bow why they always delay my claim???Really not recommended for all the pets owner I’m just wait until the processing and then I will cancel my policy and pick another pet insurance
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5

out of 5

POSTED: | BY: April K

Pleasantly surprised

I was pleasantly surprised to receive even more than expected on my claim after having my two dogs teeth cleaned.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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