4
out of 5
POSTED: | BY: Gerry
Easy to Work With
Using the app on my phone makes working with Pets Best easy. They reply within two weeks and you have your money or an explanation of the deductible.
4.3
out of 5
Number of reviews 12,845
Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.
Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1
out of 5
POSTED: | BY: Alexandra Vainer
I submitted all the medical records I had for this dog. If you are not accepting medical records that I have you need to refund the money for the policy that I paid you.
This is the worse customer service experience I received in my life.
Please don't use this company. They are taking money for the policy and then not paying the claims. The claims representative Brenna G is completely unprofessional. She is not even trying to help you. If the money were taken for the policy they need to pay claims or give you a refund. The company is not doing it and just steeling the money from the people. Please people don't use them.
5
out of 5
POSTED: | BY: Deborah P
Amazing
This was the initial vet visit for a new dog I adopted. I was very pleased and surprised that this visit was not put under the deductible and was paid very quickly! As always, your company is quick, efficient and amazing! I recommend you to anyone who asks me about pet insurance. You get 5 stars from me always.
5
out of 5
POSTED: | BY: Debra M
Very satisfied
I had an incident earlier this year with my young GSD. She had been throwing up daily. Took her to the vet and had x-rays discovering that she had eaten bone chips. Vet gave special food and anti nausea drugs. I met my deductible in that incident. Recently, the same dog would choke while barking. Took her to the vet again and had her checked out to see if she had something stuck in her throat. Fortunately, she had tonsillitis. Received antibiotics and instructions to rest. A good portion of that claim was covered. Needed a change of antibiotics since the first round didn't yield the hoped for results. That claim has been recently filed and I'm waiting on the results. Having pet insurance on my high drive working dogs has given me peace of mind. So far I am very satisfied.
5
out of 5
POSTED: | BY: Cassie L
Best insurance
Pets Best is the best insurance I've ever gotten. I've had several insurance companies in the past and none of them ever gave me anything back from my pet's vet bills.
Monthly Cost
$6 and up, depending on your chosen plan.
Coverage
Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible.
Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).
Two optional Wellness plans to cover routine care.
24/7 Pet Helpline, powered by whiskerDocs is included on all policies.
The pay-out amount is based on your actual vet bill.
Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method.
Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.
Payout Limits
$5000 -Unlimited annual limit, depending on your chosen plan.
Unlimited lifetime limits.
Deductible
$50 – $1,000 annually.
Age Limits
Pet must be at least 7 weeks old to enroll.
Pets Best does not restrict coverage or availability for older pets.
Waiting Period
A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.
Exclusions
Pre-existing conditions are not covered.
Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005.
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.