Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,824

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Cynthia T

Pets Best insurance is the best investment!

In an increasingly frustrating and negative society, the one thing you don’t need is a hassle about getting reimbursement when your beloved pet is injured. A quick phone call to ask how to submit a claim was answered immediately, and the friendly representative stayed on the line until my she verified my claim was submitted properly. Pets Best insurance is the best investment!
5

out of 5

POSTED: | BY: Jerry A

Fast payment

Very easy to make a claim with very fast payment and clear explanation of benefits.
5

out of 5

POSTED: | BY: Kathy B

Perfect

Every aspect of the claims process was perfect. Everyone was so nice and responsive. I wish all businesses were as wonderful as Pets best.
5

out of 5

POSTED: | BY: Sylvia S

Extremely happy

Pets Best tells me as soon as I load the claim approximately how long it will take to process (within days). I also receive an e-mail confirmation that the claim has been received. I'm notified as soon as the claim is resolved as well. I've been extremely happy with Pets Best!
5

out of 5

POSTED: | BY: Lisa

Faster than expected

The claims process is so easy and faster than expected.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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