Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,845

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
3

out of 5

POSTED: | BY: Deborah Plate

I really thought it would pay a little more on my pets last visit ( like for part of his medications)

My pet just started to get allergies this year and has to take medication, which I guess it's not covered by the insurance. This really upsets me! Medications should be covered, in my opinion!
5

out of 5

POSTED: | BY: Clifford

Fantastic service

Awesome customer service. and quick processing time!
1

out of 5

POSTED: | BY: Yobby

Worse claim processing

This is the worst pet insurance company I ever have I have to wait 30 days for my claim. I call the customer service they said always still processing to check the medical record my question is why they so lazy??? Do you see insurance always on time take my payment but for the claim payment is take forever. really not recomendate this insurance to the pets’a owner trust me don’t waste your money or your time with this insurance. Really bad customer service and really bad pet insurance
5

out of 5

POSTED: | BY: Robert

Consistent, reliable, and always with integrity. This is a great company.

We've had a policy with Pets Best ever since our dog was a brand-new pup, and have had to file a surprising number of claims over the years. Everything from ordinary illness to some fairly major surgery. Pets Best has always handled the claims quickly, easily, and with total integrity - they've always paid exactly as promised, no delays, no hassles. On-line claim filing is a breeze. Not much more I could possibly ask for from a pets insurance company. Thanks!
5

out of 5

POSTED: | BY: Marcelino Vazquez

Awesome & easy

Keeping my pets healthy is very important to me. Pets Best helps tremendously with veterinary costs. It’s easily the best money I’ve spent for my “kids”. I highly recommend Pets Best for their app & the ease in which claims are processed.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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