5
out of 5
POSTED: | BY: Liz B
Easy
It was super easy to login and upload receipts. I also loved the automatic deposit feature. All very user friendly.
4.3
out of 5
Number of reviews 12,821
Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.
Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5
out of 5
POSTED: | BY: Jon N
Outstanding
Your service and understanding regarding Rue's surgery was outstanding. Many thanks. Very much appreciated.
3
out of 5
POSTED: | BY: Deborah Plate
I really thought it would pay a little more on my pets last visit ( like for part of his medications)
My pet just started to get allergies this year and has to take medication, which I guess it's not covered by the insurance. This really upsets me! Medications should be covered, in my opinion!
5
out of 5
POSTED: | BY: Clifford
Fantastic service
Awesome customer service. and quick processing time!
1
out of 5
POSTED: | BY: Yobby
Worse claim processing
This is the worst pet insurance company I ever have I have to wait 30 days for my claim. I call the customer service they said always still processing to check the medical record my question is why they so lazy??? Do you see insurance always on time take my payment but for the claim payment is take forever. really not recomendate this insurance to the pets’a owner trust me don’t waste your money or your time with this insurance. Really bad customer service and really bad pet insurance
Monthly Cost
$6 and up, depending on your chosen plan.
Coverage
Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible.
Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).
Two optional Wellness plans to cover routine care.
24/7 Pet Helpline, powered by whiskerDocs is included on all policies.
The pay-out amount is based on your actual vet bill.
Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method.
Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.
Payout Limits
$5000 -Unlimited annual limit, depending on your chosen plan.
Unlimited lifetime limits.
Deductible
$50 – $1,000 annually.
Age Limits
Pet must be at least 7 weeks old to enroll.
Pets Best does not restrict coverage or availability for older pets.
Waiting Period
A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.
Exclusions
Pre-existing conditions are not covered.
Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005.
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.