Pets Best | Pet Insurance Review

I'm very happy with the service it took 3 days from when I submitted my claim and invoice copy to be reimburse. I have recommended to my friends on Facebook of what a great service on having Pets Best Insurance and to consider getting pet insurance as their pets get older, I selected the 90% w/$200 deductible I paid all upfront for my dog's mass removal tumor that cost almost $1000 including the blood work etc and got reimbursed in 3 days 90% minus the deductible which I had pretty much already met from previous vet visit claim I had submitted. Glad I got the insurance.

Crystal made me feel at ease with the policy I have for my Esme. And welcomed to Pets Best! First and best experience filing a claim with you! Thank you!

All my pets are protected with Pets Best Insurance. I have used Bets Best for over 20 years and would not consider using another company foe my pets care.

When I first started using Pets Best I was quite happy with them. I have three Olde English Bulldoggees that each have their own issues when it comes to their health. Our male has had skin issues his entire life, so I have not tried to file a claim with the insurance company when it comes to his skin flaring up. Several months ago, he was diagnosed with a double ear infection. His ears were cleaned out and he was put on meds to help clear up the infections. While I was at the vet, they informed me that they had a new shot that they could give him to help with his skin issues and allergies that he suffers from. I decided to try it to see if it would help his allergies. In the meantime, I sent a claim into Pets Best for his ear infections. The receipt from the vet also included the meds given to him for his allergies. Pets Best denied my claim. I appealed the claim by sending in all information requested by Pets Best including the original invoice, the appeals form and a letter from my vet stating that the ear infections were NOT caused by his allergies. Pets Best denied the claim again, stating they never received the letter from the vet. Again, I appealed the denial, and again I submitted the paperwork required - the original invoice, the appeal letter and the letter from my vet. This time I requested confirmation that all was received and that if they didn't receive the letter to let me know. I never heard anything back, until today. A letter came in the mail and denied our claim AGAIN!!! Let me just say, that I am extremely happy that I had decided to cancel my policy effective July 1, 2019 and switch carriers. I am very disappointed in the service that we have received and will NOT recommend this company ever again.

The 2 recent claims were processed as expected. However, a previous claim was denied. I appealed the claim, but it was still denied. I don't agree with the decision. I am unsure if I will renew with Pets Best. I am looking at other options. I received my renewal, and I will make my decision before the due date.