Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 13,129

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
2

out of 5

POSTED: | BY: Deb Campbell

Poor customer service

Takes way to Long to get a claim paid. I also tried to chat with someone on the website about it and they would not check into it or discuss it. They simply said they are sorry for the delay And they are experiencing a high claims volume then disconnected our chat. That is what they say every single time! Sounds to me like you guys need to hire more help, The lack of help is certainly affecting customer service! I have been a huge advocate of Pets Best and referred numerous SAR & POLICE K9 here add my Kimber is a SAR K9 and I am a dog trainer. If this service issue doesn't change very soon we will be switching carriers and will no longer be referring anyone to Pets Best
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5

out of 5

POSTED: | BY: Ry

Great Pet Insurance!

Pets Best has really helped us out with our Lab and has been one of the best things we could have done for him! They are very responsive and delivery on their timelines that are predicted. If there is an issue, they reach out to you and explain items instead of just denying them with no explanation. The terms are clearly spelled out so you know what you are getting and paying for. Thanks!
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5

out of 5

POSTED: | BY: Ryan Franklin

No issues with reimbursement

So far, everything has worked exactly as described!
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5

out of 5

POSTED: | BY: Becky Peita

Excellent customer service, ease of submitting a claim and quick turnaround of payment.

My dog has been covered by Pets Best since I rescued him at 11 months old. He's now 7 and has had many health issues. Because of Pets Best I've been able to get him treatment from specialists that I would have struggled to afford without the insurance. Filing a claim is very easy and the reimbursement is usually in my checking account within days of filing. If there's ever a holdup, I've always been informed via email. I highly recommend them.
5

out of 5

POSTED: | BY: Adrienne F

Couldn't be happier

Pets Best has been amazing. In my puppy's 1st year - we had FOUR claims, but every one was paid out exactly as they promised. I'd heard horror stories of people having problems with other pet insurance, so I was honestly skeptical - but I figured I'd give it a try and I'm super happy. Just renewed for my pup's 2nd year and the cost didn't even increase. Thanks for giving me peace of mind. And here's hoping year 2 will have fewer incidents then his 1st!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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